NICU ASSOCIATE
Mercy Hospital Springfield
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Priscilla Thornton
Springfield,MO
Summary
Achieved notable customer satisfaction improvements at Mercy Hospital Springfield by expertly resolving complex issues and enhancing service quality. Demonstrated exceptional attention to detail and customer interaction skills, alongside a commitment to workplace safety and flexibility. Excelled in fostering client relationships and streamlining processes, significantly boosting engagement and satisfaction levels. Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Work History
Cleaning Crew
King Maintenance Inc
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
Associate
Interiors Decorating Den
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Guest Service
Fuddruckers Restaurants LLC
- Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Mentored new team members in department procedures, emphasizing superior guest service skills and company values.
- Facilitated training sessions for crew members focusing on safety measures and guest service standards, resulting in a better-equipped team.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
Education
High School Diploma - General
OZARK HIGH SCHOOL
Ozark, MO05.2005
Skills
- Customer Service
- Attention to Detail
- Customer interaction
- Workplace Safety
- Courteous and Professional
- Flexible Schedule
- Goal-Driven
Timeline
NICU ASSOCIATE
Mercy Hospital Springfield
Cleaning Crew
King Maintenance Inc
Associate
Interiors Decorating Den
Guest Service
Fuddruckers Restaurants LLC
High School Diploma - General
OZARK HIGH SCHOOL