Hi, I’m
Priscilla "Ashley" Frick
Castle Rock,CO
Summary
Spirted administrative professional versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
21
years of professional experience
Work History
DOUGLAS COUNTY SCHOOL DISTRICT
IEP Scheduling Coordinator/Counseling Secretary
08.2002 - Current
Job overview
- Manage the SPED team's calendars to optimize time management by scheduling student's IEP meetings.
- Prepare correspondence, including letters and emails, to parents/guardians ensuring accuracy and timeliness of IEP meetings.
- Contribute to a welcoming environment for students seeking assistance through friendly interaction and empathetic listening skills.
- Serve as a liaison between students, parents, teachers, and administrators to address concerns or answer inquiries effectively.
- Manage confidential student records, ensuring privacy and compliance with school policies and legal regulations.
CENTURA HEALTH
Health Benefits Advisor/Financial Counselor
01.2022 - 08.2022
Job overview
- Verified insurance benefits and obtained authorization through insurance companies for different medical modalities
- Enhanced patient satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Act as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies
- Ensure that weekly and monthly quotas were being met.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of patient satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Enhanced claim resolution rates by promptly investigating and analyzing complex insurance collections cases.
- Improved cash flow by efficiently collecting co-pays and co-insurances due before the service date. .
Castle View High School
Health Assistant/Receptionist
01.2019 - 01.2022
Job overview
- Provided first aid and emergency care for students, ensuring prompt and appropriate response to incidents.
- Assisted in maintaining accurate medical records, contributing to efficient information management within the school health office.
- Communicated effectively with parents regarding their child''s health concerns, fostering strong relationships between the school and families.
- Maintained immunization records and ensured Colorado law compliance by obtaining current vaccination records or non-medical exemption forms.
- Handled confidential information with discretion while working closely with the school nurse and school counselors on student health and mental matters.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
- Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
- Maintained an organized reception area that facilitated smooth daily operations within the school environment.
- Supported front-office operations during peak times through cross-training in various administrative functions including attendance
- Answered phone promptly and directed incoming calls to correct offices.
Castle Rock Adventist Hospital
Nursing Unit Secretary, Emergency Department
06.2018 - 07.2019
Job overview
- Acted as a liaison between ER physicians and specialty care physicians on call
- Ensured alerts or activations are initiated appropriately and in a timely manner
- Responsible for setting up proper transport of ER patients transferring to a different facility
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
Castle Rock Adventist Hospital
Patient Access Rep
02.2016 - 06.2018
Job overview
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Safeguarded the integrity of patient data within electronic health record systems through vigilant monitoring and prompt correction of errors when identified.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Contributed to a positive work environment by fostering strong team relationships and demonstrating excellent problem-solving skills when addressing challenges within the department.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Imaged and scanned patient and registration documentation into electronic patient records.
TOTAL ORTHOPEDICS, INC./COLORADO O&P SERVICES
Assistant Manager – AR/Billing Coordinator
08.2011 - 08.2013
Job overview
- Prepared and billed DME claims
- Provided administrative support to sales reps, orthotist & office management personnel
- Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for patients.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to patients, processed payments, and documented account updates.
- Made outbound calls to health insurance companies and patients to discuss and resolve account needs.
- Responsible for balancing end of day receivables and generating daily AR reports.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with patients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger daily.
- Maintained up-to-date patient contact information, enabling effective communication regarding account status and payment inquiries.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Provided exceptional customer service when addressing patient inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Total Orthopedics Inc.
CPM Coordinator
05.2010 - 08.2011
Job overview
- Coordinated the delivery schedule of Continuous Passive Motion machines prescribed by orthopedic surgeons for their post-operative knee, hip or shoulder patients.
- Prepared Patient Product Agreement and prescriptions forms to be sent in for billing.
- Managed inventory of CPM's to process orders by physicians
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Processed eligibility and benefits verification and authorization requests.
- Improved patient satisfaction by providing exceptional customer service during the scheduling and delivery of CPM machines.
Total Orthopedics Inc.
DME Sales Representative/DME Technician
10.2006 - 05.2007
Job overview
- Performed B2B sales of DonJoy and Aircast products to orthopedic surgeons, physical therapists, surgery centers and DME shops in New Mexico, increasing the first quarter's quota by 6%.
- Maintained and expanded customer base through networking and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client and patient satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Serviced patients with knee brace fittings and cryotherapy delivery and set up.
Education
ANGELO STATE UNIVERSITYSAN ANGELO, TEXAS
M.S.-Kinesiology with an emphasis in Exercise Science
12.2004
ANGELO STATE UNIVERSITYSAN ANGELO, TEXAS
B.S-Psychology/Kinesiology
12.1998
Skills
- Process Improvement
- Schedule Management
- Confidentiality Requirements
- Strong Work Ethic
- Verbal and Written Communication
- Office Management
- Patient Registration
- Attention to Detail
- Medical Terminology
- Calendar Coordination
- Teamwork and Collaboration
- Interpersonal Relationships
Career Focus
Seeking a professional position within an environment where I can utilize my experience and contribute to the success of my colleagues and the company
Timeline
Health Benefits Advisor/Financial Counselor
CENTURA HEALTH
01.2022 - 08.2022
Health Assistant/Receptionist
Castle View High School
01.2019 - 01.2022
Nursing Unit Secretary, Emergency Department
Castle Rock Adventist Hospital
06.2018 - 07.2019
Patient Access Rep
Castle Rock Adventist Hospital
02.2016 - 06.2018
Assistant Manager – AR/Billing Coordinator
TOTAL ORTHOPEDICS, INC./COLORADO O&P SERVICES
08.2011 - 08.2013
CPM Coordinator
Total Orthopedics Inc.
05.2010 - 08.2011
DME Sales Representative/DME Technician
Total Orthopedics Inc.
10.2006 - 05.2007
IEP Scheduling Coordinator/Counseling Secretary
DOUGLAS COUNTY SCHOOL DISTRICT
08.2002 - Current
ANGELO STATE UNIVERSITY
M.S.-Kinesiology with an emphasis in Exercise Science
ANGELO STATE UNIVERSITY
B.S-Psychology/Kinesiology
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