Priscilla Brown
Orlando,FL
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multitask in fast-paced environments. Recognized for exceptional teamwork skills that contribute to achieving personal and organizational goals. Expertise in effectively resolving escalated customer support issues, ensuring high levels of satisfaction and loyalty. Committed to delivering outstanding service while fostering positive relationships with clients and colleagues.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Aramat & Associates
Orlando, Florida
10.2019 - Current
- Facilitated training sessions on effective communication and conflict resolution techniques.
- Facilitated customer payment processing and established payment plans to ensure account compliance.
- Organized and led regular team meetings to address challenges and exchange best practices.
- Oversaw customer account management and streamlined service request processing.
- Recorded customer interactions and ensured accuracy of records in systems.
- Utilized call center technology to enhance issue tracking and reporting, supporting customer service operations.
- Resolved customer inquiries and issues efficiently while handling a significant call load each shift.
Customer Care Representative
Shiftsmart
Orlando, FL
08.2015 - 09.2019
- Facilitated customer product selection and addressed inquiries with expertise.
- Optimized product displays to elevate customer experience.
- Managed point-of-sale systems to ensure precise and efficient transaction processing.
- Delivered clear communication of promotions and sales information to customers, ensuring informed purchasing decisions.
- Managed customer complaints with professionalism, ensuring timely resolution of issues.
Sales Associate
Umbrella Recruiter Services
Atlanta, Georgia
04.2013 - 07.2015
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Vacation Sales Representative
Arise Platform
Lakeland, Florida
05.2010 - 03.2014
- Engaged customers to promote vacation packages through direct communication.
- Provided detailed information about travel destinations and packages to potential clients.
- Assisted customers with booking processes and payment options via online systems.
- Utilized CRM software to track customer interactions and follow-up activities.
- Maintained up-to-date knowledge of vacation offerings and promotions for effective selling.
- Identified opportunities for cross-selling additional products or services.
- Developed strategies to increase overall profitability of the organization's vacation packages.
- Delivered top quality customer service, growing loyal client base.
- Assisted customers in selecting appropriate vacation packages for their needs.
Education
Associate of Arts - Accounting And Finance
University of Phoenix
Tempe, AZ05-2014
Class A License - Class A CDL
Georgia Driving Academy
Atlanta, GAHigh school or equivalent -
Kathleen Senior High
Lakeland, FL05-1996
Skills
- Client relationship management
- Payment handling
- Team development
- Proficient in conflict management
- Call center technology
- Sales optimization
- Customer relationship management
- Effective communication
Timeline
Customer Service Manager
Aramat & Associates
10.2019 - Current
Customer Care Representative
Shiftsmart
08.2015 - 09.2019
Sales Associate
Umbrella Recruiter Services
04.2013 - 07.2015
Vacation Sales Representative
Arise Platform
05.2010 - 03.2014
Class A License - Class A CDL
Georgia Driving Academy
High school or equivalent -
Kathleen Senior High
Associate of Arts - Accounting And Finance
University of Phoenix