Priscillia Life
Plattsmouth,NE
Summary
Customer service and risk management professional with over 10 years of experience in fraud detection, quality assurance, and trust & safety operations across financial and tech sectors. Adept at analyzing behavioral trends, enforcing compliance, and delivering coaching to improve performance. Skilled in remote instruction, audits, and cross-functional collaboration. Recognized for excellence in meeting/exceeding production and quality standards remotely as demonstrated for five years, as well as in person with the highest level of integrity and professionalism.
Overview
9
9
years of professional experience
Work History
QA Analyst
Accenture/LinkedIn
04.2022 - 03.2025
- Conducted quality assurance assessments on digital content to ensure compliance with internal policies and regulatory standards.
- Identified fraudulent behavioral trends, reducing risk exposure by 15%.
- Delivered over 100 coaching sessions, improving reviewer accuracy by 20%.
- Collaborated with cross-functional teams to refine audit processes, and enhance operational efficiency.
Trust & Safety Analyst
Swoon/LinkedIn
09.2021 - 04.2022
Investigated violations, including spam, account takeovers, and policy breaches.
Resolved 50+ cases weekly, maintaining a 98% accuracy rate.
Enforced LinkedIn's content policies. Contributed to policy changes and updates to enforcement guidelines through collaborative feedback, and partnered with internal teams to improve detection workflows and reduce false positives.
Enforced LinkedIn's content policies. Contributed to policy changes and updates to enforcement guidelines through collaborative feedback, and partnered with internal teams to improve detection workflows and reduce false positives.
Fraud Prevention Specialist
First National Bank of Omaha
08.2016 - 05.2021
Reviewed flagged transactions and verified customer identities to prevent fraud.
Assisted identity theft victims, reducing repeat incidents by 30%. Maintained high customer satisfaction scores through empathetic communication.
Trained new team members on fraud detection protocols and customer interaction standards.
Assisted identity theft victims, reducing repeat incidents by 30%. Maintained high customer satisfaction scores through empathetic communication.
Trained new team members on fraud detection protocols and customer interaction standards.
Education
High School Diploma -
Blair High School
Blair, NE05-2007
Skills
- Tech Skills-Microsoft 360, Zoom, MS Teams, Slack, JIRA, Salesforce, various Fraud Detection tools/software
Timeline
QA Analyst
Accenture/LinkedIn
04.2022 - 03.2025
Trust & Safety Analyst
Swoon/LinkedIn
09.2021 - 04.2022
Fraud Prevention Specialist
First National Bank of Omaha
08.2016 - 05.2021
High School Diploma -
Blair High School