Prisila Lopez
Palmdale,CA
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Cook
Mc Donald’s
Porter, TX
04.2020 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
Hostess
Applebee's Grill + Bar
Palmdale, CA
03.2021 - 02.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Crew Member
McDonald's Restaurant
Palmdale, CA
12.2021 - 03.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Store Protection Specialist
Ross Dress For Less
Humble, TX
04.2022 - 07.2022
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Headed safety and loss prevention programs by guiding staff.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
Education
Associate of Arts - Early Childhood Education
Antelope Valley College
Lancaster, CA08.2023
Skills
- Bilingual in {spanish & english}
- Problem-solving
- Communicating
- Store Room and Walk-In Inspections
- Collaborative Relationships
- Timely Food Delivery
- Safety and Sanitation Standards
- Billing and Payment Processing
- Customer Transactions
- Merchandise Packaging
- Shipment Procedures
- Cash Register Operation
- Guest Satisfaction
- Accounting Softwares
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Protection Specialist
Ross Dress For Less
04.2022 - 07.2022
Crew Member
McDonald's Restaurant
12.2021 - 03.2022
Hostess
Applebee's Grill + Bar
03.2021 - 02.2022
Cook
Mc Donald’s
04.2020 - 09.2020
Associate of Arts - Early Childhood Education
Antelope Valley College
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