Prisilia Armienta
North Las Vegas
Summary
Bilingual, reliable and driven to succeed in all tasks assigned. Quick learner able to multi task in fast paced environment.
Overview
8
8
years of professional experience
Work History
Claim Processor
LIBERTY Dental Plan
05.2013 - 07.2020
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Started as a customer service rep taking all inbound calls company had to offer.
- Assisted on Help Desk and training for employees as requested.
Customer Service Representative
Aerotek
12.2012 - 04.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Able to work in a stressful environment effectively.
Dental Assistant
Radiant Smiles
02.2012 - 11.2012
- Expanded functions dental assistant.
- Worked front/back office.
- Greeting patients, appointment scheduling, verifying insurance, taking x rays and assisting chair side.
Education
Dental Assistant - Dental
Milan Institute
Las Vegas, NV11-2012
GED -
Adult Ed Center
Las Vegas, NV01-2009
Skills
- Accuracy and precision in claims processing
- Customer service trained
- Computer savvy
- Great with escalated calls and grievances
- Help Desk backup
- Chair side assistance
- Taking and developing x rays
- Insurance verifying and benefits breakdowns
Timeline
Claim Processor
LIBERTY Dental Plan
05.2013 - 07.2020
Customer Service Representative
Aerotek
12.2012 - 04.2013
Dental Assistant
Radiant Smiles
02.2012 - 11.2012
Dental Assistant - Dental
Milan Institute
GED -
Adult Ed Center