Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Prisma Paiz

Katy,TX

Summary

Administrative Assistant with 16 years of experience working directly with Military Personnel, Police Officers, and Superintendents. Handle all administrative matters including screening calls, managing, scheduling calendars, and planning meetings, making travel arrangements, typing memos, correspondences, and orders. Interact professionally with all levels of staff and maintain a high level of confidence.

Overview

18
18
years of professional experience

Work History

Facility Management Security Assistant

Internal Revenue Service, IRS
Houston, TX
02.2024 - Current
  • Worked closely with management on developing strategies for improving.

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Established work, budgets and construction timelines to manage and plan projects.

Human Resource Assistant

Marine Corps recruit depot
San Diego, CA
12.2019 - 12.2023
  • As a Verifying Official (VO), I am responsible for processing all types of Department of Defense Identification Cards for all eligible customers.
  • Receive and process a high volume of communication in person and over the phone inquiring information
  • Ensuring that all uniformed service members, their family, and other eligible beneficiaries receive their Department of Defense (DOD) benefits which they are entitled to
  • Modify and update military email certificates, DD Form 1172-2 (Application for Identification card), completed record transaction, and process agent letters
  • Enrolling new dependents for all military branches including foreign military
  • Provide information regarding medical coverage, commissary, exchange and Morale, Welfare and Recreation (MWR) privileges
  • Interview customers to obtain information required to issue ID cards; obtain data from previously completed files and records
  • Provide customers with information regarding applicable rules, regulations, procedures, and requirements to include an explanation of required actions that must be completed prior to obtaining ID card
  • Greet customers as they enter the building, demonstrate kindness and respect to every customer
  • Prioritize workflow according to business needs
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Handled confidential information with discretion and integrity.
  • Gathered personnel records from other departments or employees.
  • Responded to internal and external HR-related inquiries or requests.
  • Assisted with administering employee benefit programs and worker's compensation plans.

Facility Project Support Assistant

NORFOLK NAVAL SHIPYARD
Portsmouth, VA
02.2016 - 11.2018
  • Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors
  • Coordinate and direct office services, such as records, budget preparation and personnel issues
  • Prepare reports, memos, letters, drafts, emails, and correspondence using word processing, spreadsheet, database, or presentation software
  • Scheduling and coordinating meetings, travel arrangements and training for supervisors and managers
  • Purchased and maintained office supplies/access keys
  • Attending meetings and taking notes for Managers and Superintendent
  • Prepared payroll and arranged leave requests

Criminal Investigation Support Assistant

CRIMINAL INVESTIGATION DIVISION
29 Palms, CA
10.2012 - 11.2015
  • Greet visitors and determine to whom and when they could speak with specific individuals
  • Maintain confidential documents complied by the Marine Corp Headquarters Order
  • Maintain hard copy of investigation reports, scan and distribute a digital copy to the correct command or individuals
  • Provide general support to other agencies, commands, and visitors
  • Prepared meetings and office functions

Human Resource Assistant

MARINE CORPS RECRUIT DEPOT
San Diego, CA
07.2007 - 07.2012
  • Prepared separations classes, medical and personal packets for military recruits
  • Entering information into internal database for medical and pay
  • Extensive knowledge of military separation to include the preparation of the Department of Defense
  • Responsible for supervising civilian employees/Marines within the Separation Office, by tasking and improving work methods, when the Supervisor is not present
  • Creating Military Identification cards for military personnel and family members
  • Keeping tracking of reports through excel and making sure it’s updated weekly
  • Update and post regulations and maintain files in a prompt manner in accordance with pertinent Marine Corps compliance

Education

High School diploma -

OTAY RANCH HIGH SCHOOL
Chula Vista, CA
06.2006

Some College (No Degree) -

Houston Community College
Houston, TX

Skills

  • Customer Service
  • Time management
  • Proficient with office supplies
  • Microsoft programs
  • Travel Arrangement
  • Attention to detail
  • Organization
  • Supply ordering
  • Inventory
  • Communication
  • Scheduling
  • Teamwork
  • Problem-solving
  • Proficient in Microsoft Office
  • Adobe Illustrator
  • Interpersonal Communication
  • Multitasking

Awards

  • Performance Award, 06/01/23
  • Federal Length of Service Award, 07/01/22

Timeline

Facility Management Security Assistant

Internal Revenue Service, IRS
02.2024 - Current

Human Resource Assistant

Marine Corps recruit depot
12.2019 - 12.2023

Facility Project Support Assistant

NORFOLK NAVAL SHIPYARD
02.2016 - 11.2018

Criminal Investigation Support Assistant

CRIMINAL INVESTIGATION DIVISION
10.2012 - 11.2015

Human Resource Assistant

MARINE CORPS RECRUIT DEPOT
07.2007 - 07.2012

High School diploma -

OTAY RANCH HIGH SCHOOL

Some College (No Degree) -

Houston Community College
Prisma Paiz