Prisscilla Arias
Discount Dental
Phoenix,AZ
1
Language
14
years of professional experience
Dynamic Dental Receptionist with a proven track record at Discount Dental, excelling in appointment scheduling and insurance verification. Known for enhancing patient satisfaction through effective communication and multitasking. Committed to maintaining HIPAA compliance while fostering a welcoming environment, contributing to increased patient retention and streamlined office operations.
Work History
Dental Receptionist/ Assistant
13 Years 10 Months- Scheduled patient appointments and coordinated daily provider calendars.
- Answered multi-line phones, relayed messages, and resolved routine patient inquiries.
- Verified insurance coverage and collected patient information for accurate intake.
- Checked in patients, updated records, and maintained organized front desk flow.
- Processed payments, issued receipts, and balanced cash drawer accurately.
- Prepared and confirmed treatment plans, documentation, and follow-up communications.
- Maintained confidential patient files and supported HIPAA-compliant records management.
- Assisted clinical staff with recalls, reminders, and patient schedule adjustments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Set up/ broke down rooms, took patient xrays to decrease wait times
- Helped with sterilization
Education
Dental Assistant
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Payment processing
Insurance verification
Treatment room setup
Records management
Patient documentation
HIPAA compliance
Office opening and closing
Data entry
Accounts receivable
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist/ Assistant
Discount Dental
05.2008 - 03.2022Read More
Apollo College
Dental Assistant
Read More