Priswill Apa Mendi
London
Summary
Dynamic Digital Marketing Specialist with proven success at Afinity CA, enhancing click-through rates and driving conversions. Bilingual in English and French, I excel in customer engagement and SEO strategies, leveraging tech-savvy skills to optimize online presence and foster collaboration across teams. Committed to delivering exceptional results and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Marketing Specialist
Afinity CA
09.2024 - 01.2025
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
Bilingual Customer Service Representative
Nestle Canada
06.2023 - 02.2024
- Assisted customers with French-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
Website Project Manager
Trumankis & Junk Removal
05.2022 - 03.2023
- Web Building - Improved website functionality by redesigning, updating and implementing [Type] codes, plug ins, and extensions.
- Collaboration - Collaborated closely with marketing teams to align website objectives with overarching business goals
- Search Engine Optimization (SEO) – Implementing strategies to improve website ranking on search engines.
- Content Optimization – Ensuring service pages, blog posts, and landing pages are optimized for search and user engagement.
- Keyword Research – Finding high-performing keywords to boost organic traffic.
Sales Representative
UBA Bank
03.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Helped in assisting customers in selecting the right forms for their deposits or withdrawals
Customer Service Representative
Longrich
01.2020 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Management
IUC | Institut Universitaire De La Cote
Douala Cameroon 09-2022
Skills
- Bilingual & Well Spoken ( English & French )
- Fast Data Entry
- Tech Savvy
- Digital marketing
- SEO
- Website building
Certification
- IELTS
- Website Development
- Data Entry
- Search Engine Optimization
Languages
English
Full Professional
French
Full Professional
Timeline
Digital Marketing Specialist
Afinity CA
09.2024 - 01.2025
Bilingual Customer Service Representative
Nestle Canada
06.2023 - 02.2024
Website Project Manager
Trumankis & Junk Removal
05.2022 - 03.2023
Sales Representative
UBA Bank
03.2021 - 02.2022
Customer Service Representative
Longrich
01.2020 - 09.2020
Bachelor of Science - Business Management
IUC | Institut Universitaire De La Cote
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