PRITESH PRAKASH
Sacramento
Summary
Dynamic Security Guard Supervisor with proven leadership at National Security Industries, adept at incident investigation and CCTV operation. Expert in enhancing team performance and implementing effective security protocols, resulting in a significant reduction in theft incidents. Strong communicator and problem solver, committed to maintaining a safe environment for all stakeholders.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor ( Lieutenant)
National Security Industries
Sacramento
10.2023 - Current
- Train the new guards on their post order duties and responsibilities
- Process state employees who need guest or department badges when needed
- Patrol the assigned state building and a Daycare facility on state property and escort any transients on property
- Do counseling of guards and paperwork
- Incident report compilations in case of incidents resulting CHP involvement
- End of the shift pass downs and follow up emails to the client of all the incidents or activities on the property
- Managed daily staffing schedules, assigning tasks as needed to ensure adequate coverage of security posts
- Analyzed data collected from various sources in order to identify trends associated with criminal activity or suspicious behavior
- Displayed excellent leadership abilities while managing a team of highly skilled professionals dedicated to providing superior service
- Implemented effective loss prevention programs designed to reduce incidents of theft or damage within the facility
- Monitored CCTV systems and other surveillance equipment in order to detect potential risks or criminal activity
- Provided oversight of security operations and personnel, ensuring adherence to all safety protocols and procedures
- Responded quickly to emergencies by coordinating appropriate responses from internal staff members and external resources
- Investigated suspicious activities or persons in order to protect the premises from potential harm
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Maintained working knowledge of locations of various departments, buildings and access routes
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Coordinated with local law enforcement agencies in order to provide mutual support during special events or operations.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Apprehended trespassers and rule violators and removed from premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained records of daily activities related to incidents, patrols, alarms.
- Inspected physical security controls such as locks, gates, fences, lighting, alarm systems.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Reviewed incident reports prepared by Security Officers before submitting them for approval.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Conducted regular inspections of operational areas to ensure safety regulations are followed.
Client Advisor
Vinfast
San Mateo
04.2022 - 09.2024
- Participated in team meetings to discuss strategies for improving customer experience.
- Trained new staff members on customer service protocols and procedures.
- Managed customer complaints effectively by utilizing problem solving skills.
- Provided customer service to clients, including answering questions and resolving issues.
- Generated sales leads by attending industry events and networking opportunities.
- Provided technical support when necessary in order to resolve customer queries quickly.
- Created marketing materials such as brochures, flyers, emails. to promote products and services.
- Worked closely with senior management team members regarding client relations initiatives.
- Advised clients on product features and benefits best suited for their individual needs.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Rep / Gate Agent
United Airlines
SFO Airport
11.2021 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Printed itineraries and tickets for passengers each day.
- Notified appropriate personnel when suspicious items were found in carry-on luggage or on persons attempting entry into secure areas.
- Monitored gate area for unauthorized personnel access attempts.
- Assigned seating to passengers based on availability and preferences.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Production Associate - Powertrain
Tesla
Fremont
11.2021 - 03.2023
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Diligently maintained safety and quality standards.
- Attended regular training sessions to increase machine operating skills.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Inspected and repaired products to meet project expectations.
- Repaired defective parts or components using hand tools or power tools.
- Loaded raw materials onto conveyor belts as part of the assembly line process.
- Used hand and power tools to perform operational and routine tasks.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Inspected finished products for quality and adherence to customer specifications.
- Troubleshot equipment problems to repair or report diagnostics.
- Monitored and adjusted production processes to ensure quality standards were met.
- Examined final products for conformance with quality and design standards.
Sales / Service Manager
Game zone (Fiji) Ltd
Suva
11.2007 - 12.2020
- Managing the overall operations of Australian Tattslotto agency
- Formulating and implementing operational plans approved by management, planning, coordinating, and monitoring all finance functions such as budgeting, expenditure and servicing
- Approving procurement of goods and services within financial regulations as well as ensuring quality and value for money
- Organizing appropriate training and skill building for the Sales & Service team to enhance staff skills
- Making submissions for release of funds for all Sales Promotions and Service Requirements funds under requisition
- Providing input for the Office's Corporate Plan, Sales Report and Service Reports and attending meetings on matters of Sales Projections
- Analyzed customer data to identify potential areas of growth in the market.
- Maintained a database of current customers including contact information, purchase history.
- Collaborated with marketing department to develop promotional materials that drive sales activity.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Pharmacy Manager
Family Pharmacy Ltd
Suva
01.2004 - 08.2007
- Maintaining daily cash registers and updating of Payment Voucher Files
- Processing of monthly reconciliations
- Monthly superannuation fund and lodgment of Tax payments
- Handling Petty cash
- Maintaining expenses register
- Supervising staffs and managing day to day activities
- Ordering of pharmaceutical supplies from local and overseas distributors and wholesalers
- Dispensing of prescribed drugs to patients and counseling
- Preparation of medicines and labels with a registered pharmacist
- Receiving of stocks and entries
- Over the counter sales and staff supervision
- Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
Auto - Spares Sales Associate
Dai - Chi Auto Spares
Suva
01.2003 - 12.2003
- Answering phone calls, Emails and Drive-ins to address any customer needs with the highest level of response, attention, and accuracy
- Dismantling and proper Labelling of Pre-used Parts
- Organizing of deliveries to client's workshops and warehouse
- Controlling of stocks and Inventories for new and pre-used parts
- Follow up with customers on Parts and services provided; ensure that they are satisfied with the service
- Increase customer satisfaction by building customer relations
- Increase profitability by maximizing Sales & executive retail promotions
- Oversee the technician working on customer vehicles including their time management, ordering parts
- Participate in the development and documentation of standard operating procedures as appropriate
- Occasionally teamed up installations technicians to complete the task for customers satisfaction
Motor Mechanic
Eskay Motors (Fiji) Ltd.
Suva
01.2002 - 12.2002
- Diagnosed problems, replace or repair parts, test and made adjustments
- Writing of service reports that accurately document activities
- Supervising attaché technicians on their Job descriptions such as General lube change, disc brake pads servicing or replacements, undercarriage suspensions and bushings replacements
- Occasionally teaming up with Body Panel Technicians in completing their assigned duties like, accessories installations, Lights, Bumpers and other panel fittings just to complete the Vehicle for customer satisfaction
- Performing road worthy tests and service reports for vehicle release to the customers
- Helped customers in vehicle registrations and checks at relevant authorities for an excellent customer service
- Maintain a safe working environment and observe all safety procedures, Laws, Policies and Rules of the company is Practiced
Education
Certificate in Electrical & Wireman -
Fiji National University
Fiji Islands01.2021
Certificate in Chinese Mandarin -
University of the South Pacific
Fiji Islands01.2009
Certificate In Basics of Business Management -
Training & Productivity Authority of Fiji
Fiji Islands01.2007
Trade Certificate in Automotive Engineering -
Fiji Institute of Technology
Fiji Islands01.2002
Fiji School Leaving Certificate -
Vunimono High School
Fiji Islands01.1999
Fiji Intermediate Examination -
Vunidawa Indian School
Fiji Islands01.1999
Fiji Junior Certificate -
Vunimono High School
Fiji Islands01.1997
Fiji Eight Year Examination -
Vunimono Primary School
Fiji Islands01.1995
Skills
- Customer Service
- Team Building
- Problem Solving
- Planning
- Organizing
- Goal Setting
- Project Prioritization
- Microsoft Office
- Incident Investigation
- CCTV Operation
- Security Management
- Security Camera Monitoring
- Reporting
- ID Verification
- Multitasking
- Communication
- Analytical Thinking
- Vehicle inspections
- Reporting skills
- Vigilant and watchful
- Security equipment operation
- First aid certified
Certification
- CPR/AED/First Aid, 6AE84
- Guard Card, G6708803
- Certificate of Completion - CPR / AED / FIRST AID, 2023
- Certificate of Completion - BSIS (PTA AND WMD) GUARD CARD COURSE, 2023
- Certificate of Achievement in Pharmacy Self Care Assistant (Year1 & Year 2), 2006
- Certificate in Pranic Healing, 2004
- Certificate of Merit; Chemistry Quiz, 2001
- Soccer Team Captain, 2001
Accomplishments
- I was awarded the top ranked tattslotto agency for 2 consecutive years for highest sales figures.
Languages
English
Full Professional
Chinese (Mandarin)
Elementary
Hindi
Native/ Bilingual
Punjabi
Professional
Fiji
Native/ Bilingual
Timeline
Security Guard Supervisor ( Lieutenant)
National Security Industries
10.2023 - Current
Client Advisor
Vinfast
04.2022 - 09.2024
Production Associate - Powertrain
Tesla
11.2021 - 03.2023
Customer Service Rep / Gate Agent
United Airlines
11.2021 - 04.2023
Sales / Service Manager
Game zone (Fiji) Ltd
11.2007 - 12.2020
Pharmacy Manager
Family Pharmacy Ltd
01.2004 - 08.2007
Auto - Spares Sales Associate
Dai - Chi Auto Spares
01.2003 - 12.2003
Motor Mechanic
Eskay Motors (Fiji) Ltd.
01.2002 - 12.2002
Certificate in Electrical & Wireman -
Fiji National University
Certificate in Chinese Mandarin -
University of the South Pacific
Certificate In Basics of Business Management -
Training & Productivity Authority of Fiji
Trade Certificate in Automotive Engineering -
Fiji Institute of Technology
Fiji School Leaving Certificate -
Vunimono High School
Fiji Intermediate Examination -
Vunidawa Indian School
Fiji Junior Certificate -
Vunimono High School
Fiji Eight Year Examination -
Vunimono Primary School