PRITI SHARMA

• Provide cross-functional operational support to Care Centers, Practice Managers, providers, employees, and corporate departments, with responsibilities spanning HR, Finance, Revenue Cycle Management, onboarding, reporting, training, and project coordination.
• Care Center Operations & Practice Manager Support
• Provide day-to-day operational support to Care Centers and Practice Managers, addressing questions, resolving issues, and coordinating with appropriate internal departments.
• Assist Practice Managers with employee timecard corrections, including missed punches and clock-in/clock-out issues.
• Train Practice Managers on new-hire paperwork and onboarding procedures, providing ongoing assistance with documentation and process questions.
• Manage multiple priorities while taking ownership of ongoing and long-term projects, ensuring consistent follow-up and completion.
• Serve as a liaison between Care Center teams and corporate departments to facilitate communication and resolution of operational needs.

HR Operations & New-Hire Onboarding

• Manage new-hire onboarding activities for employees across Care Centers, including entering employee information into UKG and coordinating required onboarding steps.
• Process and complete Form I-9 employment eligibility verification for new hires using Edge.
• Coordinate requests for employee credentials and system access as part of the onboarding process.
• Process pay-rate and salary changes for new and existing employees.
• Assist employees with benefits-related questions and direct inquiries to the appropriate department when additional support is required.
• Pull payroll reports and registers from UKG and distribute information to physicians and Practice Managers as needed.
• Developed and implemented the new-hire orientation process and conducted orientations to provide new employees with a consistent onboarding experience.
• Assist with updating new-hire paperwork and provide ongoing guidance to Practice Managers.

Provider & Care Center Onboarding / Project Management

• Served as Project Manager for provider and Care Center onboarding initiatives, coordinating projects from initiation through completion.
• Requested, collected, and tracked required documentation for new providers and their teams.
• Followed up with team members and stakeholders regarding outstanding requirements, communicated pending items, and monitored progress toward completion.
• Coordinated activities across teams to ensure required documentation, communications, access, and operational requirements were completed.
• Maintained consistent follow-up throughout the project lifecycle to support successful provider and Care Center integration.

Revenue Cycle Management

• Previously supported Revenue Cycle Management (RCM) by handling patient calls, assisting with billing questions, uploading insurance information, and processing patient payments.
• Utilize Athena to process patient payments and access information needed for RCM tasks.
• Pull and compile monthly data from Athena to complete monthly RCM reporting and provide accurate monthly figures.
• Maintain accuracy when working with patient financial information and reporting data.

Finance & Accounts Payable

• Utilize Microsoft Dynamics to enter and process Accounts Payable (AP) invoices for Care Centers.
• Process vendor payments and employee payments, ensuring accurate and timely processing.
• Prepare payroll registers and distribute them to physicians and Practice Managers.
• Process expense reports and provide payroll and financial information to support Care Center operations.
• Assist with vendor research and cost comparisons for healthcare supplies, including identifying competitive bulk pricing.

Systems & Operational Support

• UKG: Employee records, onboarding, pay-rate changes, timecards, payroll reports, and registers.
• Microsoft Dynamics: Accounts Payable invoices, vendor payments, and employee payments.
• Athena: Patient payments, RCM activities, and monthly reporting.
• Salesforce: Processing and managing operational support cases.
• Edge: I-9 employment eligibility processing.
• Peopletrail: Background Screening & Drug Screening

• Provided client service support to physicians and healthcare clients across medical offices and hospitals.
• Managed over 100 inbound and outbound calls daily, ensuring timely communication.
• Liaised between clients and laboratory staff to resolve inquiries and improve service efficiency.
• Communicated critical laboratory results, including urgent and canceled tests, to healthcare providers.
• Informed physicians of detected viruses and conditions along with recommended medications and dosages.
• Accurately entered laboratory and patient information while managing test and specimen details.
• Coordinated specimen pickup logistics, maintaining precise records for timely testing.
• Functioned effectively in fast-paced healthcare environments with a focus on accuracy and detail.