Priya Chand
Citrus Heights,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Representative II, Med D Prior Auth IB Phone Tec
ICONMA LLC
Troy, MI
11.2023 - 05.2024
- Training and working virtually
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Utilizing multiple software systems to complete Medicare appeals case reviews
- Meeting or exceeding government mandated timeline
- Complying with turnaround time, productivity and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Pharmacy Technician
Albertsons Pharmacy
Roseville, CA
08.2022 - 06.2023
- Educated patients about their prescribed medications including side effects, interactions and dosage directions.
- Labeled medication containers according to pharmacy regulations.
- Assisted customers with prescription refills and inquiries.
- Provided customer service, answering phone calls and responding to emails.
- Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
- Filled orders from doctors' offices and other healthcare providers.
- Verified prescriptions and drug labels, documents and packages.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Entered prescription information into computer databases.
Retail Pharmacy Technician
CVS Pharmacy
Sacramento, CA
01.2019 - 12.2021
- Answer customer questions via telephone and in-person
- Process prescription orders for customers and collect payment
- Contact insurance carriers as needed to resolve issues with orders
- Accurately track inventory levels within the pharmacy
- Maintained accurate records of prescriptions filled and medications dispensed.
- Dispensed prescription drugs per physician instructions in accordance with state laws.
- Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
- Filled orders from doctors' offices and other healthcare providers.
- Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Education
Certificate - Medical Records
University of Phoniex
Phoenix, AZ01-2024
Skills
- Pharmacy Law Compliance
- Insurance Verification
- Insurance Billing
- Order Verification
- Verifying orders
- Pharmacy operations
- Problem-solving skills
- Customer Service
Timeline
Representative II, Med D Prior Auth IB Phone Tec
ICONMA LLC
11.2023 - 05.2024
Pharmacy Technician
Albertsons Pharmacy
08.2022 - 06.2023
Retail Pharmacy Technician
CVS Pharmacy
01.2019 - 12.2021
Certificate - Medical Records
University of Phoniex
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