Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priya Desai

Saint Louis

Summary

Over 2 years of experience in application development, including analysis, design, deployment, testing, and maintenance. Strong ability to adapt to new technologies and environments while effectively communicating and collaborating with diverse teams. Committed to continuous learning and professional growth, with a proven track record of mastering new skills quickly and independently.

Overview

14
14
years of professional experience

Work History

Research and Adjustment

Bank of America
St Louis
11.2021 - Current
  • Maintained thorough knowledge of Estate Servicing policies, bank regulations, and relevant systems.
  • Reviewed state guidelines to ensure efficient account closeout processes.
  • Assist and guide colleagues, promoting a collaborative environment.
  • Utilized advanced technical skills to troubleshoot complex issues and implement solutions.
  • Collaborated with management to review the account to mitigate risk and client negative experiences.
  • Perform a thorough review of an account to mitigate risk and prevent losses.
  • Managed time effectively to ensure cases were completed within SLA.

Relationship Manager

Bank of America
St. Louis
11.2016 - 11.2021
  • Engaged clients to address financial and banking inquiries, ensuring exceptional service delivery.
  • Opened accounts and provided tailored financial advice to meet client goals.
  • Connected clients with relevant resources to facilitate achievement of financial priorities.
  • Leveraged comprehensive product knowledge to recommend effective financial solutions.
  • Prioritized customer experience through regular communication and collaboration with team members.
  • Cultivated positive workplace relationships to enhance service offerings for clients.
  • Exceeded monthly and quarterly performance goals by delivering outstanding customer service.
  • Contributed to financial center's revenue objectives through strong client relationship management.

Associate Software Engineer

MasterCard
Saint Louis
06.2014 - 02.2015
  • Provided 24/7 support for Dual Message Authorization systems and MasterCard applications.
  • Developed break-fix solutions for urgent system issues to ensure operational continuity.
  • Collaborated with development teams on core releases and production deployments.
  • Identified customer-reported issues, replicating them to pinpoint root causes.
  • Utilized transaction data from data warehouse to resolve end customer challenges.
  • Performed application tests, coordinating with software engineers for efficient implementation.
  • Engaged in ITIL processes including Incident, Problem, and Change Management.
  • Produced quality documentation detailing design changes and code debugging efforts.

Java Developer

Edward Jones
Saint Louis
03.2011 - 04.2013
  • Conducted requirements gathering and analysis for various projects.
  • Designed and developed J2EE components, adhering to agile methodology.
  • Created web pages using JSP, JSTL, JavaScript, HTML, and CSS.
  • Eliminated C Tuxedo services by converting them to Java-based solutions.
  • Developed multi-tier Java EE architecture deployed on WebLogic Application Server.
  • Configured IBATIS for database mapping, writing DAOs and POJOs for Struts 2.0 integration.
  • Implemented messaging via JMS and created Shell scripts in UNIX for data processing.
  • Performed unit testing and system integration testing to ensure application reliability.

Education

Associate Degree - Information Systems Management

Macomb Community College
Detroit, MI

Skills

Account management and customer service

  • Data analysis and financial analysis
  • Regulatory compliance and risk assessment
  • Time management and process optimization
  • Technical troubleshooting and documentation practices
  • Team collaboration and product knowledge

Timeline

Research and Adjustment

Bank of America
11.2021 - Current

Relationship Manager

Bank of America
11.2016 - 11.2021

Associate Software Engineer

MasterCard
06.2014 - 02.2015

Java Developer

Edward Jones
03.2011 - 04.2013

Associate Degree - Information Systems Management

Macomb Community College

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