Priya Lerche

Product Support Representative II September 2022 – Present Support Representative I September 2022 – May 2025 Promoted from Tier I to Tier II in recognition of strong performance, product knowledge, and ability to resolve complex issues. Supported stores, franchisees, and internal corporate teams via phone and email, enhancing customer experience and issue resolution. Provided inventory support, answered warranty questions, and addressed product-related concerns. Process special orders and support order management operations. Collaborated with vendors and internal departments to confirm product availability and efficiently resolve issues, improving overall service delivery. Maintain detailed documentation and communicate solutions clearly in a fast-paced corporate environment.

Provided technical support for customers, resolving product inquiries and enhancing user satisfaction.

Coordinated with cross-functional teams to troubleshoot issues and improve service delivery processes.

Managed customer feedback loops, implementing enhancements based on insights to optimize product performance.

Coordinated front desk operations, scheduling, and daily administrative tasks to enhance client experience. Assisted clients with appointments, payments, account questions, and general inquiries. Provided exceptional customer service while creating a welcoming client experience. Maintained accurate client records and organized administrative information to streamline access for staff. Assisted salon staff and managed daily operations to promote smooth workflow and effective service delivery. Handled multiple priorities while maintaining professionalism and attention to detail.

Led daily operations to ensure exceptional client experiences and service quality.

Trained and mentored staff on best practices for customer engagement and product knowledge.

Implemented inventory management systems to optimize supply levels and reduce waste.

Facilitated daily banking transactions for members, ensuring smooth processing of deposits, withdrawals, and payments. Balanced cash drawer with precision, adhering to banking procedures and compliance standards to uphold trust and security. Addressed member account inquiries and proactively recommended relevant financial products and services, enhancing member satisfaction. Provided professional, confidential service while building positive member relationships. Supported daily branch operations and maintained a high level of accuracy.

Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.

Managed cash drawer, balancing daily transactions while minimizing discrepancies.

Assisted customers with account inquiries, providing prompt and professional service.

Processed daily banking transactions with precision, contributing to overall customer satisfaction. Balanced cash drawer and assisted with vault operations while maintaining security procedures. Guided customers through account inquiries and banking services, enhancing their financial understanding. Built strong customer relationships through professional and personalized service. Maintained confidentiality while handling sensitive financial information. Collaborated with team to achieve branch objectives, ensuring high standards of customer service.

Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.

Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.

Maintained compliance with banking regulations through diligent adherence to policies and procedures.