PRIYA PATEL
Cincinnati
Summary
High-performing healthcare professional with over 10 years of experience in patient access, regulatory compliance, and technical systems implementation. Expert in navigating complex EMR environments (Epic) and leading large-scale digital transitions. Proven track record of managing high-volume departments, hitting productivity KPIs, and mentoring diverse teams. Seeking to transition into a Management role at UC Health to leverage deep institutional knowledge and technical expertise toward strategic operational growth.
Overview
12
12
years of professional experience
Work History
Ambulatory Access Supervisor / Program Coordinator
UC Health
Cincinnati
09.2022 - Current
- Operational Leadership: Oversee daily ambulatory access operations, ensuring compliance with healthcare regulations and internal standards while maintaining efficient workflows.
- Process Improvement: Identified and eliminated scheduling bottlenecks to streamline patient access and improve staff efficiency.
- Strategic Staffing & Resource Management: Manage complex departmental schedules to ensure full coverage during peak hours while optimizing labor usage and reducing operational waste.
- Performance & Team Development: Conduct employee evaluations, provide ongoing coaching, and mentor staff through professional development to strengthen team productivity.
- Cross-Department Communication: Facilitate team meetings, track project progress, and act as a liaison between leadership, staff, and clinical teams to ensure alignment with organizational goals.
- System Training & Deployment: Trained 80+ agents on a new telecommunications system, working with leadership to ensure a smooth transition and uninterrupted patient access operations.
- Policy & Workflow Management: Develop and implement operational policies and procedures to maintain efficient, accurate departmental workflows.
Compliance & Education Auditor
UC Health
Cincinnati
01.2022 - 09.2022
- Regulatory Auditing: Conducted rigorous quality audits on 4 separate departments (up to 18 agents per department) to ensure strict adherence to company policies and federal healthcare laws.
- Strategic Reporting: Evaluated complex datasets to produce detailed compliance reports for senior leadership, highlighting areas of vulnerability and proposing corrective action plans.
- Curriculum Development: Designed and executed training programs to improve compliance at all levels, fostering an ethical and safe environment for service delivery.
Access Coordinator / Associate
TriHealth
Cincinnati
10.2020 - 01.2022
- EMR Data Integrity: Managed patient records within Epic EMR systems, maintaining high standards for data accuracy and HIPAA confidentiality.
- Logistical Coordination: Managed outpatient testing and scheduling for up to 27 departments, coordinating multiple complex visit types simultaneously while maintaining high patient satisfaction scores.
- Documentation Standards: Authored and updated the department's scheduling resource manual (SRM), ensuring all staff had access to current protocols and real-time scheduling updates.
Lead Technician
Dr. Vallido & Associates
Cincinnati
06.2014 - 10.2020
- Clinical Leadership: Managed a team of technicians, overseeing training, mentoring, and daily assignments to drive operational excellence in a high-pressure environment.
Education
Some College (No Degree) - Information of Technology
University of Cincinnati-Blue Ash College
Skills
- Systems Implementation
- Operational Excellence
- Compliance
- Leadership
- Workflow Optimization
- Project Coordination
- HIPAA Regulations
- Quality Auditing
- Policy Implementation
- Staff Mentorship
- Performance Evaluations
- Conflict Resolution
- Large-scale Training Facilitation
Education And Languages
University of Cincinnati-Blue Ash College, Information Technology Program, English (Native), Gujarati (Native), Hindi (Native), Punjabi (Professional), Spanish (Limited)
Technical Leadership And Core Competencies
Expert in EMR (Epic/Dr. Chrono), CMS, Avaya One X/Workplace. Policy Implementation, Staff Mentorship/Guidance, Performance Evaluations, Conflict Resolution, Large-scale Training Facilitation., SQL, HTML, C++, Microsoft Office Suite (Expert), VPI, API, and Data Analytics.
Timeline
Ambulatory Access Supervisor / Program Coordinator
UC Health
09.2022 - Current
Compliance & Education Auditor
UC Health
01.2022 - 09.2022
Access Coordinator / Associate
TriHealth
10.2020 - 01.2022
Lead Technician
Dr. Vallido & Associates
06.2014 - 10.2020
Some College (No Degree) - Information of Technology
University of Cincinnati-Blue Ash College