Priya Rathod
Hagerstown,MD
Summary
Focused Clinical Research Coordinator well-versed in study protocols, standard operating procedures and general trial oversight. Excellent problem-solving abilities with a detail-oriented nature. Ready to bring multiple years of related experience to a challenging new role.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in Any Skill. Motivated to learn, grow and excel in My Eye Dr company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Clinical Research Coordinator
Cumberland Valley Retina
Hagerstown, MD
08.2021 - Current
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborates with PI and institution to respond to any audit findings and implement approved recommendations .
- Reviews, adjusts and legally certifies personnel activity reports if applicable. Completes effort reporting certification within the timeframe specified by Sponsored Project Accounting.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Gathered, processed and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
Eyewear Consultant & Patient Service Coordinator
My Eye Doctor
Hagerstown, MD
12.2019 - 08.2021
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Increased business sales utilizing [Product or Service] knowledge.
- Processed accurate credit, debit, check and cash sales transactions for more than 40 customer orders per day.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Calibrated Seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Eyewear Consultant
My Eye Doctor
Spring Mills,WV, WV
05.2019 - 08.2021
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed accurate credit, debit, check and cash sales transactions for more than 40 customer orders per day.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Home Depot
Hagerstown, MD
02.2018 - 05.2019
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Processed accurate credit, debit, check and cash sales transactions for more than 40 customer orders per day
Education
High School Diploma -
St Norbart Girls Collage
IndiaAssociate of Science - Information Technology System And Audit
Icfai University
Indiana, PA07.2010
Bachelor of Science - Computer Science And Programming
Mata Gujri Womens Collage
Jabalpur MP India05.2008
Skills
- Excellent Written and Verbal Communication
- Patient Safety
- Good Clinical Practice
- Medidata Rave
- Computerized Maintenance Management Systems
- Regulatory Requirements
- Study Coordination
- Study Protocols
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Detail-Oriented
- Relationship Building
- Documentation and Reporting
- Information Analysis
- Honest and Ethical
- Friendly and Helpful
- Reliable and Responsible
- Team Leadership
- Informed Consent
- Research Sops Understanding
- Documentation Requirements
- Medication Side Effect Knowledge
- Trial Methodologies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved goal by multiple apply of credit card with accuracy and efficiency.
- Supervised team of 5 staff members.
- Achieved Quicker responsible coordinator title by completing and answering queries with accuracy and efficiency.
Languages
Hindi
Native or Bilingual
Timeline
Clinical Research Coordinator
Cumberland Valley Retina
08.2021 - Current
Eyewear Consultant & Patient Service Coordinator
My Eye Doctor
12.2019 - 08.2021
Eyewear Consultant
My Eye Doctor
05.2019 - 08.2021
Customer Service Representative
Home Depot
02.2018 - 05.2019
High School Diploma -
St Norbart Girls Collage
Associate of Science - Information Technology System And Audit
Icfai University
Bachelor of Science - Computer Science And Programming
Mata Gujri Womens Collage
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