Priya Shah
Summerville,SC
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Director of Business Operations
Dry Clean Express
04.2023 - Current
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Spearheaded the development of strategic partnerships, resulting in increased market reach and revenue growth.
- Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
- Implemented a comprehensive performance management system, improving employee productivity and satisfaction levels.
- Oversaw financial planning and budgeting processes, ensuring optimal allocation of resources while minimizing expenses.
- Negotiated high-stakes contracts with key partners, securing favorable terms for the organization''s long-term success.
- Conducted thorough market research to identify emerging trends and opportunities for growth within the industry.
- Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
- Coordinated efforts with marketing teams to develop targeted promotional campaigns that successfully increased brand awareness and customer engagement rates.
- Played an instrumental role in developing new product offerings that catered to evolving customer preferences while maintaining profitability margins.
- Ensured regulatory compliance across all aspects of the business operations by staying up-to-date with relevant legal requirements and industry standards.
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Created effective sales promotions and marketing strategies and increased $100k sales in 8 months.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Recruited, hired, mentored and trained 10 staff on business procedures, policies, duties and customer care methods.
- Consistently processed bi-weekly payroll for 15 employees on-time by using Quick book.
- Consistently processed monthly sales report on my door- way on time.
- Onboarding new customer while making first purchase online.
Hotel General Manager
Days Inn By Wyndham
09.2018 - 04.2023
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 62 rooms hotel with staff of 12 employees.
Office Administrator
AK WHOLESALE INC
06.2015 - 05.2017
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Science -
Bhavnagar University
06.2013
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Records Management
- Business Development
- Account Management
- Training and Mentoring
- Sales Management
- Customer Retention
- Customer Relations
- Sales Proficiency
- CRM Software
- Revenue Growth
- Key Accounts Development
- Customer Advocacy
- Cross-functional Coordination
- Time Management
- Technical Support
- Data Analysis
- Problem Solving
- Customer Onboarding
- Team Collaboration
- Multitasking
- Product Knowledge
- Revenue Forecasting
- Human Resources Management
- Budget Management
- Cost Control
- MS Office
- Computer Skills
- Customer Relationship Management
- Onboarding and Orientation
- Team Leadership
- Business Analysis and Reporting
- Corporate Communications
- Risk Mitigation
- Budget Forecasting
- Financial Management
- Sales Strategy
- Vendor Management
- Quality Assurance
Timeline
Director of Business Operations
Dry Clean Express
04.2023 - Current
Hotel General Manager
Days Inn By Wyndham
09.2018 - 04.2023
Office Administrator
AK WHOLESALE INC
06.2015 - 05.2017
Bachelor of Science -
Bhavnagar University
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