Priya Yarm
Keyport,NJ
Summary
Versatile professional with history of meeting company goals utilizing consistent and organized practices. Skilled in requirements discovery and developing system solutions to streamline processes throughout various departments. Skilled in data analysis and end-user report creation. Experienced in working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Well versed in HTML, CSS, JavaScript and Node.js. True team player with strong work ethic and strengths in adaptability and accuracy.
Overview
19
19
years of professional experience
Work History
Director of Trak® Systems
CBA Industries
10.2008 - Current
- Optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Planned and executed technical projects with developers and and team lead.
- Analyzed prior delivery processes and uncovered more efficient method.
- Managed design and development of new software solutions supporting internal teams, including testing, deployment and post-launch monitoring.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Delivered effective integrations of customer service and technical support ticketing management system applications to centrally manage tasks.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Identified mobile device issues and Trak® system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Saved $10M+ by implementing cost-saving initiatives that addressed long-standing problems
- Identified appropriate marketing channels and target customers for campaigns.
Operations Manager
CMT Packaging And Designs
05.2004 - 09.2008
- Oversaw daily operations to ensure high levels of productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored machines during operation to detect malfunction and adjusted machines to eliminate problems.
- Partnered with vendors and suppliers to effectively manage and budget.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Launched marketing activities for new product lines and market penetration.
- Managed and oversaw design of marketing material and promotional literature for organization.
Education
Certificate - Web Development
Rutgers, The State University of New Jersey
Jersey City, NJ07.2017
Science Education
Temple University
Philadelphia, PA05.2004
Skills
- Cloud-based Systems (AWS)
- Mobile Device Solutions & Management
- Customer Service Management
- Real-time Logistics Management (Workforce Tracking)
- Help Desk Management
- Developer and Technical Management
- Software Development Lifecycle (SDLC)
- Systems Event Notification and Management
- HTML, CSS, Javascript, Nodejs
- Marketing Analytics
- Marketing and Advertising
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Director of Trak® Systems
CBA Industries
10.2008 - Current
Operations Manager
CMT Packaging And Designs
05.2004 - 09.2008
Certificate - Web Development
Rutgers, The State University of New Jersey
Science Education
Temple University
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