Priyanka Gupta
Prosper,TX
Summary
Experienced in successfully completing new installations, updates, and configurations of network components to ensure seamless operations and optimal performance. Skilled in setting up devices and efficiently troubleshooting issues to minimize downtime and enhance user experience. Adept at maintaining current software and hardware to meet evolving user needs, ensuring a reliable and secure network environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Engineer
EXFO America Inc.
12.2021 - 10.2023
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Leading OneTalk Project using Nova Active & Nova SensAI Tools.
- Maintained & Managed Kubernetes Infrastructure using AWS and private cloud.
- Deploy EXFO’s analytics and service assurance that provide solutions for performance insights of telecom networks.
- Implemented continuous improvement initiatives within the team by analyzing past performances on completed projects and identifying areas for growth or enhancement moving forward.
- Created alerts and managed alarm management.
Engineer IV
Ericsson Inc.
04.2017 - 12.2020
- Coordinated deployments of new software, feature updates and fixes.
- Developed next generation integration platform for internal applications.
- Conducted data modeling, performance and integration testing.
- Support Integration of IOT core nodes to Geo Red OSS
- Upgrade ENM to latest release recommended by Development team
- Identify ways to improve the supportability and serviceability of different OSS and Cloud products.
- Recover missing PM stats due to node connectivity issues or authentication issues.
- Create a JIRA ticket with PDU and follow up on application bugs and corrective measures.
- Support integration issues on Baseband nodes 5216 and DUS nodes, 5G nodes in Verizon Network.
- Worked on TMO EEA for supporting Adapter, Correlator and Probe Issues.
Solution Integrator
Ericsson India Global Services Private Limited
05.2014 - 03.2017
- Coordinated deployments of new software, feature updates and fixes.
- ENM upgrades and Radio, Core Node Testing
- Inspected equipment, assessed functionality and optimized controls.
- Commissioning of OSS-RC, ENIQ & OMBS for CORE nodes
OSS Engineer
Nokia
05.2013 - 05.2014
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- System health check-up
- Integration of BSS & NSS (BSC, RNC & MGW) elements to the OSS.
- End to end troubleshooting for the issues related to Alarm Monitoring, Fault Management, Configuration Management, Performance Management, User Management, and Software/Hardware Management.
Performance Engineer
Ericsson India Global Services Private Limited
10.2010 - 02.2013
- Resolve and track issues related to OSS STS, scripts, BO Templates etc.
- Perform Device Testing- By measuring the performance KPIs for the network devices and checking whether the output coming is achieving the threshold value or not.
- Making Reports in BO XI R3(Deski & Webi), Providing BO solutions at Reporting Level.
- Analysis of KPIs of MAPA (Managed Accounting & Performance Analysis: ENIQ).
Education
Bachelor of Technology - Electronics Communication
Uttar Pradesh Technical University
Skills
- Virtualization
- Linux
- SQL
- Python
- Shell Script
- Kubernetes
- Grafana
- Kanban
- PostgreSQL
- Docker
- AWS
- Grafana
- Kanban
- PostgreSQL
- Application Integration
- Grafana
- Kanban
- PostgreSQL
- Performance Tuning
Certification
- CKAD: Certified Kubernetes Application Developer
- CKA: Certified Kubernetes Administrator
Timeline
Resident Engineer
EXFO America Inc.
12.2021 - 10.2023
Engineer IV
Ericsson Inc.
04.2017 - 12.2020
Solution Integrator
Ericsson India Global Services Private Limited
05.2014 - 03.2017
OSS Engineer
Nokia
05.2013 - 05.2014
Performance Engineer
Ericsson India Global Services Private Limited
10.2010 - 02.2013
Bachelor of Technology - Electronics Communication
Uttar Pradesh Technical University
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