Priyanka Holkar
Chandler,Arizona
Summary
Dynamic and detail-oriented professional with extensive experience in data entry, skilled in verifying confidential information and accurately inputting customer and account data into databases. Proficient in typing and transcription, with a strong ability to collect and interpret data sets to deliver actionable business solutions that align with organizational goals. Experienced in developing a wide range of creative marketing materials, including photos, videos, illustrations, and motion graphics, while consistently applying innovative problem-solving techniques. A self-directed and flexible team player with a proven track record of driving projects to successful completion in fast-paced environments, equipped with exceptional communication, time management, and decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Provider Service Advocate
United Healthcare
AZ
- Current
- Relayed important information to providers about patient’s medical benefits such as, eligibility, authorizations, and claims managing. Providing the best customer service to providers across the US. Demonstrated efficiency with problem solving and verifying information so providers can get the clearance to allow patients to have important medical care.
- Boosted employee morals by establishing culture of high-performance, transparency, and continuous improvement.
- Achieved customer retention by delivering exemplary customer service.
Business Assistant
Oakwood Family Dental Care (Heartland Dental)
AZ
06.2023 - 10.2024
- Specialize in managing Accounts Receivable (AR), collections, and providing exceptional customer service. Demonstrated proficiency in efficiently handling patient insurance verification, ensuring accuracy and compliance with insurance requirements.
- Proficiently manage Accounts Receivable (AR) and collections processes, ensuring accurate invoicing, timely payments, and resolution of overdue accounts while preserving client relationships.
Dental Assistant / Front Desk Office Management (TEMPING)
Princess Dental Staffing
AZ
01.2023 - 06.2023
- Professional with both clinical and administrative roles. Demonstrated exceptional organizational and interpersonal skills, ensuring smooth operations and delivering excellent care. Delivered high-quality patient care and facilitating smooth operations within a dental office setting.
- Assisted dentist during dental procedures, effectively managing patient comfort and safety and prepared and sterilized dental instruments, maintaining strict infection control protocols.
- Greeted Patients warmly, scheduling appointments and managing the office calendar efficiently, answered phones addressing inquiries, while verifying insurance coverage and submitted insurance claims.
Eligibility Interviewer
The Department of Economic Security
Chandler, AZ
01.2021 - 01.2023
- Build strong relationships with customers through responsive and open communication. Collect and analyze data as well as conduct research to perform data entry on various screens. Audit and verify client information for accuracy and completeness. Enhance professional skills through training and learning.
- Developed successful quotas to guarantee satisfied customers.
- Reflected best practices by ensuring compliance with agency standards and conduct.
Education
Bachelor of Science - Information Systems
Trine University
Associate’s Degree - Graphic Design Technology
Kankakee Community College
Skills
- Data gathering and analysis
- Database administration
- Interdepartmental teamwork
- Document organization
- Project planning
- Innovative design development
- Graphic design and animation
- Brand development
- Effective communication
- Problem-solving expertise
- Data analysis and reporting
- Effective stress management
Accomplishments
- Graduated Magna Cum Laude with Bachelor's Degree in Information Systems
- Earned placement on the University's Dean List
Certification
- CNA Certified (2015)
- Pharmacy Technician Certified (2019)
- Food Handlers Card (2019)
- Dental Assisting and X-Ray Certified, A-Z Dental Assisting (2019)
Timeline
Business Assistant
Oakwood Family Dental Care (Heartland Dental)
06.2023 - 10.2024
Dental Assistant / Front Desk Office Management (TEMPING)
Princess Dental Staffing
01.2023 - 06.2023
Eligibility Interviewer
The Department of Economic Security
01.2021 - 01.2023
Provider Service Advocate
United Healthcare
- Current
Associate’s Degree - Graphic Design Technology
Kankakee Community College
Bachelor of Science - Information Systems
Trine University
Additional Experience
- Salesperson, Cashier, Piercing Pagoda, Bourbonnais, IL
- Daycare Teacher, Fortin Villa, Kankakee, IL
- Hostess, Kansai, Bourbonnais, IL
- Sorter, Cashier, Goodwill, Sun Lakes, AZ
- Pharmacy Technician, Fry’s Pharmacy, Tempe, AZ
- Production Worker, Amazon, Phoenix, AZ
- Customer Service Agent Aspen Dental, Chandler, AZ
Technical Proficiencies
- MS Office Suite (Word, Excel, Outlook, PowerPoint)
- AI & Information Systems
- Adobe Photoshop
- SQL Databases
- Linux / Ubuntu
- Cisco Networking
- HEAplus
- AZTECS
- SharePoint
- Microsoft Teams
- Dentrix