Working on Salesforce.com (SFDC) WinZone CRM System for Sales and Marketing process for Cognizant. Working on Opportunity management, Account Management, Role Hierarchy, Multi Tower deals, Delegations of process/approvals, Dashboards, Reports and Forecasting, Strategic deals and teams, Community invitation process, Customer satisfaction.
Worked in Medco/Express Scripts, Johnson and Johnson
- Work with the Project Plan, Status Reporting and escalation handling.
- Working on Kanban board updates, Risks, Issues creation and escalation handing.
- Facilitating Requirements workshop sessions to gather the requirements for salesforce application.
- Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap
analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using UML.
- Review the test scripts (SIT and UAT) and provided assistance in execution of the test scripts.
- Responsible for all the Agile Scrum documents related to the project.