Vachele Jenkins
Avondale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
DoorDash Inc.
08.2019 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone.
- Responded to customer requests for services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to refund requests, assisting with placing orders
Community Support Specialist II
Uber Technology
10.2018 - 08.2019
- Resolve customer service billing complaints
- Assisting customer with fare adjustments and refunds
- Assist customers with technical support Utilize computer technology to handle high call volumes.
Medical Assistant
Penisula Chiropractic
09.2016 - 09.2017
- Supported and assisted physicians
- Prepared patients for examination
- Cleaned and prepared exam rooms.
Warehouse Associate
Amazon Fulfillment Center
04.2013 - 04.2015
- Assured quality of packaging products
- Stow merchandise
- Pick products
- Data entry
- Accomplishment- Won employee of the month twice.
Patient Advocate Representative
Mckesson Specialty Health
05.2012 - 06.2013
- Assisted patients with obtaining their medication
- Assisted patients with prior authorization process
- Met and exceeded quality assurance metrics.
Education
Associate in Medical Assisting -
Centura College
05.2013
Certificate in Medical Assisting - undefined
Arizona College
05.2013
Skills
- Conflict Resolution
- Time management
- Organized
- Detail oriented
- Verbal communication
- Negotiation
Internship
Peninsula chiropractic, Performed various duties such as checked patients in, vitals, making patient charts., 2016-01-01, 2017-12-31
Timeline
Customer Support Specialist
DoorDash Inc.
08.2019 - 09.2024
Community Support Specialist II
Uber Technology
10.2018 - 08.2019
Medical Assistant
Penisula Chiropractic
09.2016 - 09.2017
Warehouse Associate
Amazon Fulfillment Center
04.2013 - 04.2015
Patient Advocate Representative
Mckesson Specialty Health
05.2012 - 06.2013
Associate in Medical Assisting -
Centura College
Certificate in Medical Assisting - undefined
Arizona College
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