PRIYANKA SHARMA
La Mesa,California
Summary
In a flexible and dynamic work atmosphere where diligent work is valued, goal is to leverage my experience as a flight attendant and call center representative to maintain and improve customer experience in any area.
Overview
13
13
years of professional experience
Work History
Lead Flight Attendant
Interglobe Aviation, Indigo Airlines
06.2014 - 04.2023
- Accomplished Flight Attendant offering over 09 years in domestic and international commercial airline industry
- Highly skilled in responding to emergency situations and remaining cool under pressure
- Dedicated to exceptional customer service
- Certified first aider (CPR, trauma etc)
- Ensuring satisfaction of passengers by answering questions and offering them assistance
- Checking cabin before take-off to ensure compliance to safety regulations
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Carried out day-day-day duties accurately and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Subject Matter Expert/Claim Assessor
Genpact
01.2010 - 01.2014
- Worked for NBS (Nationwide Building Society) as Subject Matter Expert for home mortgage unit
- I have visited UK for Knowledge Transfer in 2012.I was taking care of Quality Checking, arrange refresher sessions for bottom performers,Taking team huddle in day beginning, Team Handling in absence of team leader,Taking care of Escalation Tracker, update Tracker, Daily reporting to Client on call or via VC.
- Worked for BUPA (British United Provident Association)
- Worked for BUPA's International, Corporate and Personal claim processing part, where we receive scanned claim on our system which is called SWIFT and through protocols which all are designed by BUPA. I worked in individual claims and processes.
Education
Post Graduate - Hindi Literature
University of Rajasthan
India2008
Graduate - Psychology, Hindi Literature and Philosophy
University of Rajasthan
India2006
Skills
- First Aid
- Crew Coordination
- Verbal and Written Communication
- Safety Procedures
- Relationship Management
- Airline Operations
- Public Interaction
- Aircraft Operations Support
- Crew and Passenger Safety
- Booking Procedures
- Customer Care
Additional Information
Valid US work visa holder
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Lead Flight Attendant
Interglobe Aviation, Indigo Airlines
06.2014 - 04.2023
Subject Matter Expert/Claim Assessor
Genpact
01.2010 - 01.2014
Post Graduate - Hindi Literature
University of Rajasthan
Graduate - Psychology, Hindi Literature and Philosophy
University of Rajasthan
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