MARIESHA MURPHY
St. Louis,MO
Summary
Accomplished Flight Attendant offering over number of years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
13
13
years of professional experience
Work History
Lead Flight Attendant
New Pacific Air
St Louis, MO
05.2024 - Current
- Lead Flight Attendant for St Louis Blues
- Supervised cabin crew activities to ensure compliance with safety regulations and company policies.
- Resolved passenger issues swiftly, maintaining a calm and professional environment during flights.
- Coordinated in-flight service operations, enhancing passenger satisfaction through efficient communication.
- Conducted pre-flight briefings to prepare crew for various scenarios, ensuring preparedness and safety awareness.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Completed pre-flight safety, passenger and inventory checks.
- Completed thorough post-flight reports documenting any irregularities or incidents that occurred during the flight.
- Used excellent customer service skills in addressing passengers' needs.
- Assisted with menu knowledge, providing recommendations and addressing dietary restrictions effectively.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Flight Attendant
IAero Airways
Greensboro, NC
11.2015 - 05.2025
- Delivered exceptional in-flight customer service, ensuring passenger comfort and safety throughout journeys.
- Assisted with pre-flight safety checks and emergency equipment inspections to uphold regulatory compliance.
- Demonstrated adaptability by effectively managing diverse passenger needs in high-pressure environments.
- Trained new flight attendants on emergency procedures and customer service protocols.
- Mentored junior staff, fostering a collaborative team environment focused on high-quality service standards.
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
- Updated flight logs, passenger reports and inventory documentation.
- Delivered food and beverage service, reading material and other in-flight services.
- Administered first aid and emergency response protocols to ensure safety in various situations.
Purser/Night Auditor
Americans Queen Steamboat
Memphis, TN
05.2012 - 02.2014
- Managed guest relations, ensuring exceptional service and satisfaction throughout voyages.
- Oversaw financial transactions, maintaining accurate records and adhering to budgetary guidelines.
- Coordinated onboard activities, enhancing passenger engagement and experience during cruises.
- Analyzed customer feedback to refine services, leading to improved guest satisfaction ratings.
- Managed financial transactions accurately, maintaining accountability and reducing discrepancies in end-of-day reports.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
- Produced financial statements and reports to comply with regulations.
- Conducted audits of cash drawers and credit card transactions to maintain financial integrity.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate Of Business Administration -
Harris Stowe State College
Diploma -
Webster Groves Hogh School
Saint Louis, MODiploma -
International Air And Hospitality Academy
Vancouver, WASkills
- Aircraft Safety Checks
- Public Interaction
- Pre-Flight Briefings
- Customer Service
- Verbal and Written Communication
- Team Oversight
- Crew Coordination
- First Aid
- Leadership qualities
- Detail Oriented
Timeline
Lead Flight Attendant
New Pacific Air
05.2024 - Current
Flight Attendant
IAero Airways
11.2015 - 05.2025
Purser/Night Auditor
Americans Queen Steamboat
05.2012 - 02.2014
Associate Of Business Administration -
Harris Stowe State College
Diploma -
Webster Groves Hogh School
Diploma -
International Air And Hospitality Academy