Kaleb T. Orr
Producer/ Service Design
Columbus,OH
Summary
Astute Service Design Manager focused on supporting interdisciplinary or cross-functional teams to increase customer and employee satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Service Design Manager
La Tavola - Fine Italian Dining
Columbus, OH
06.2015 - Current
- Improved workflow and staff satisfaction by evaluating methodologies, employee testimonials and behaviors.
- Planned, created, tested and deployed an entry-level employee training system to provide new hires with a skillset beyond restaurant responsibilities.
Producer
Hi-Vis Media
Columbus, OH
08.2017 - Current
- Facilitated video and audio recordings in studio and remotely by managing production through stages to completion.
- Created digital media content including: VSL's, custom audio compositions, merchandise releases, and promotional campaigns.
- Presented production ideas and determined creative scenarios for production and delivery.
Platform Engineer
Campvs Live
Los Angeles, CA
03.2021 - 02.2022
- Managed various stages of UX/UI projects.
- Drafted new and updated content using Final Cut Pro.
- Designed, prototyped and tested user acquisition and retention systems.
Students Ambassador
The Ohio State University
Columbus, OH
08.2017 - 12.2019
- Liaised and worked collaboratively with colleagues and the university to support first-year student understanding of new technology.
- Served as ambassador for Digital Flagship, developing a new university owned application with Apple to seamlessly integrate first-year students.
Business Operations Manager
Dog Housers
Columbus, OH
06.2018 - Current
- Devised strategies to boost client retention and drive referrals due to excellent service resulting in stronger customer relationships.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Bachelor of Arts - Business Administration
The Ohio State University
Columbus, OH 08.2017 - 12.2022
Skills
Personalized Customer Service
Attention to Detail
Teamwork and Collaboration
Leadership
Written and Oral Communication
Audio Production
As a producer I have created over 50 released compositions, performed in front of thousands of festival goers, hosted live events, and worked with local businesses and artists from across the country and overseas on song releases.
Timeline
Platform Engineer
Campvs Live
03.2021 - 02.2022
Business Operations Manager
Dog Housers
06.2018 - Current
Producer
Hi-Vis Media
08.2017 - Current
Students Ambassador
The Ohio State University
08.2017 - 12.2019
Bachelor of Arts - Business Administration
The Ohio State University
08.2017 - 12.2022
Service Design Manager
La Tavola - Fine Italian Dining
06.2015 - Current