Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Floyd

Greensboro,NC

Summary

As a subject matter expert on several products in the Invenco by GVR portfolio including Passport, Express Lane, FlexPay IV, and Insite360 InStore/Forecourt. I bring a wide range of skills, knowledge, and customer relationships that will make me successful at the Senior Product Manager role. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering and scope development. Skilled at overseeing complex, high-value technical projects with excellent planning and execution.

Overview

5
5
years of professional experience

Work History

Product Owner

Invenco By GVR
02.2022 - Current
  • Managed and delivered on time high priority features such as FlexPay VI Passport integration.
  • Express Lane features to continue to drive sales like Cash Management or Spanish at SCO
  • Enhanced product usability by conducting user research and incorporating feedback into development.
  • Used Agile practices for improved efficiency and timely product delivery.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.

SQA Engineer

Gilbarco
07.2021 - 02.2022
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Designed, executed and maintained automated test scripts for in-project deployment.
  • Assessed application patches and updates at development, testing and quality assurance stages.

Product Support Specialist

Gilbarco
07.2019 - 07.2021
  • Worked with software development teams on reported errors and bugs on newly released software and assisted in deployment of released fixes.
  • Reduced Insite360 Passport calls by identifying defects linked to top call trends to various engineering groups
  • Subject matter expert on Passport POS
  • Provide technical documentation for the help desk and technicians for new products introduced to the field
  • Provided supportive link between external customers and internal operations.

Education

Associate of Science - Computer Programming

Guilford Technical Community College
Jamestown, NC
05.2018

Skills

  • Data Analytics
  • Problem Solving and Troubleshooting
  • Automation/Virtualization
  • Certified Scrum Product Owner (CSPO)
  • SAFe Agile
  • Product Backlog Management
  • Risk mitigation planning
  • Jira
  • Self-starter
  • Excellent communication and interpersonal skills
  • SQL, Python, C#
  • Customer Driven

Timeline

Product Owner

Invenco By GVR
02.2022 - Current

SQA Engineer

Gilbarco
07.2021 - 02.2022

Product Support Specialist

Gilbarco
07.2019 - 07.2021

Associate of Science - Computer Programming

Guilford Technical Community College
Kenneth Floyd