Kenneth Floyd
Greensboro,NC
Summary
As a subject matter expert on several products in the Invenco by GVR portfolio including Passport, Express Lane, FlexPay IV, and Insite360 InStore/Forecourt. I bring a wide range of skills, knowledge, and customer relationships that will make me successful at the Senior Product Manager role. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering and scope development. Skilled at overseeing complex, high-value technical projects with excellent planning and execution.
Overview
5
5
years of professional experience
Work History
Product Owner
Invenco By GVR
02.2022 - Current
- Managed and delivered on time high priority features such as FlexPay VI Passport integration.
- Express Lane features to continue to drive sales like Cash Management or Spanish at SCO
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Used Agile practices for improved efficiency and timely product delivery.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
SQA Engineer
Gilbarco
07.2021 - 02.2022
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Assessed application patches and updates at development, testing and quality assurance stages.
Product Support Specialist
Gilbarco
07.2019 - 07.2021
- Worked with software development teams on reported errors and bugs on newly released software and assisted in deployment of released fixes.
- Reduced Insite360 Passport calls by identifying defects linked to top call trends to various engineering groups
- Subject matter expert on Passport POS
- Provide technical documentation for the help desk and technicians for new products introduced to the field
- Provided supportive link between external customers and internal operations.
Education
Associate of Science - Computer Programming
Guilford Technical Community College
Jamestown, NC05.2018
Skills
- Data Analytics
- Problem Solving and Troubleshooting
- Automation/Virtualization
- Certified Scrum Product Owner (CSPO)
- SAFe Agile
- Product Backlog Management
- Risk mitigation planning
- Jira
- Self-starter
- Excellent communication and interpersonal skills
- SQL, Python, C#
- Customer Driven
Timeline
Product Owner
Invenco By GVR
02.2022 - Current
SQA Engineer
Gilbarco
07.2021 - 02.2022
Product Support Specialist
Gilbarco
07.2019 - 07.2021
Associate of Science - Computer Programming
Guilford Technical Community College
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