Reed Weiand
Emergency Dispatcher
Mifflin,PA
Summary
Dedicated and highly skilled 911 Dispatcher with three years of experience delivering calm, accurate, and rapid response support in high-pressure situations. Recognized by community members and first responders as one of the top performers in the department. Brings exceptional communication, multitasking, and crisis-management abilities developed through extensive emergency response work and earlier customer-service experience at Fox's Pizza, and Weis Markets. I'm committed to maintaining public safety, supporting field units, and providing dependable, compassionate service.
Overview
4
4
years of professional experience
22
22
Certificates
Work History
Telecommunications Officer
Juniata County Emergency Services
02.2022 - Current
- Operated telecommunications systems to ensure seamless communication for emergency response teams.
- Coordinated radio communications during emergency situations, enhancing operational efficiency and response times.
- Developed training materials and conducted sessions for staff on telecommunications protocols and equipment usage.
- Monitored system performance, identifying areas for improvement to maintain reliability of critical communication channels.
- Implemented standard operating procedures for telecommunications operations, streamlining workflow processes across the department.
- Fostered relationships with external agencies to coordinate effective communication strategies during multi-agency responses.
- Responded swiftly to emergency calls, assessing situations and prioritizing dispatch requests.
- Coordinated communication between first responders and callers, ensuring timely assistance.
- Monitored multiple radio channels for emergency updates, maintaining situational awareness.
- Documented call details accurately in computer-aided dispatch systems for record-keeping.
- Trained new dispatchers on procedures and system usage, fostering team development.
- Collaborated with law enforcement and fire services to streamline response operations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Cook
Fox's Pizza
03.2021 - 02.2022
- Prepared and cooked menu items following standard recipes to ensure consistent quality.
- Maintained cleanliness and organization of kitchen stations to promote efficient workflow.
- Assisted in inventory management by tracking ingredient usage and notifying management of shortages.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored cooking times and temperatures to guarantee food safety compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
Weis Markets Inc
04.2020 - 03.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing knowledgeable product information and support.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Juniata High School
Mifflintown, PA06-2022
Skills
- Network troubleshooting
- Wireless communications
- Satellite communications
- Fiber optics
- VoIP technologies
- Disaster recovery
- Signal testing
- Teamwork
- Problem-solving
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- FSD - Fire Service Dispatch
- LED - Law Enforcement Dispatch
- CPR - American Heart Association
- PST - Public Safety Telecommunicator
Following Provided by PowerPhone
- Active Shooter Response
- Aircraft Emergencies
- Allergic Reactions
- Bleeding and Shock
- Bullying and Harrassment
- Call Assessment
- Call Handler
- Childbirth
- Crisis Communication
- Disaster's
- Entrapment
- Kidnapping Emergencies
- Suicide Intervention
- T-CPR (CPR via Telephone)
- Federal Emergency Management Agency (FEMA) Hazmat
- Federal Emergency Management Agency (FEMA) Incident Command System, 100
Timeline
Telecommunications Officer
Juniata County Emergency Services
02.2022 - Current
Cook
Fox's Pizza
03.2021 - 02.2022
Cashier
Weis Markets Inc
04.2020 - 03.2021
High School Diploma -
Juniata High School
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Mifflintown Hose Company, Mifflintown. (Fire Department.)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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