Jessica Jimenez Alarcon
Phoenix,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with leadership qualities. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Shift Leader
Cafe Zupas
05.2020 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted and supported a culture of continuous improvement by evaluating employee performance regularly, providing them with constructive feedback. Also, identifying and addressing any areas for potential growth, both individually and as a team.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Member
Chipotle
06.2023 - 09.2023
- Provided excellent customer service greeting and welcoming guest by providing friendly and efficient service at the register, leading to improved customer experiences.
- Accurately operated cash register to process various forms of payments.
- Maintained cleanliness and organization of dining and kitchen area, to meet customers expectations and standards.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Diploma -
Central High School
Phoenix, AZ05.2020
Skills
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Chipotle
06.2023 - 09.2023
Shift Leader
Cafe Zupas
05.2020 - 07.2025
Diploma -
Central High School