Promise Kreis-Smith

• Scheduled and canceled appointments for clients
• Managed emails and responded promptly to inquiries
• Assisted clients with various requests.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Coordinated Skype calls across multiple time zones.
• Uploaded files for team use on Google Suite and SharePoint.
• Conferred with customers by telephone, chat or email to provide information.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Performed research to collect and record industry data.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Scheduled appointments and maintained appointment calendar
• Handled bookkeeping and financials
• Processed payroll and ensured timely payment
• Resolved client complaints in a respectful and timely manner.

]

• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Used knowledge of market trends to create value-added solutions resulting in a significant increase in revenues.
• Put together realistic budgets based on costs and fees for successfully operating the business.
• Prepared bank deposits and handled business sales, returns, and transaction reports.

• Successfully operated and managed the cleaning service business
• Handled operations, marketing, customer service, and financials.