Promise Langhorne
Brandywine,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nursing assistant position. Ready to help team achieve company goals providing great customer service and patient care.
Overview
4
4
years of professional experience
Work History
Licensed Cosmetologist
Distinctive Beauty
09.2023 - Current
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Increased salon revenue through effective upselling of products and services.
- Performed various hair treatments for improved client hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
Hostess/To-Go Specialist
Kickback Jack's
02.2022 - 08.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Crew Member Trainer
McDonald's Fast Food Restaurant
08.2021 - 06.2022
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
- Developed customized training materials to accommodate diverse learning styles and needs.
- Increased employee retention rates by fostering an engaging and supportive work environment.
Crew Leader
McDonald's Fast Food Restaurant
05.2020 - 08.2021
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Trained employees in time management and proper ways to complete job duties.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Education
Certificate - Nursing Assistant
Renaissance Health Institute
Waldorf, MD12.2023
Associate of Arts - Cosmetology Education
Paul Mitchell The School Fayetteville
Fayetteville, NC11.2022
GED -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD06.2021
Skills
- Patient Care
- Adaptability and flexibility
- Customer Service
- Cleaning and Sanitation
- Staff Support
- Teamwork and Collaboration
- Multitasking and Organization
- Safety Protocols and Procedures
Timeline
Licensed Cosmetologist
Distinctive Beauty
09.2023 - Current
Hostess/To-Go Specialist
Kickback Jack's
02.2022 - 08.2023
Crew Member Trainer
McDonald's Fast Food Restaurant
08.2021 - 06.2022
Crew Leader
McDonald's Fast Food Restaurant
05.2020 - 08.2021
Certificate - Nursing Assistant
Renaissance Health Institute
Associate of Arts - Cosmetology Education
Paul Mitchell The School Fayetteville
GED -
Dr. Henry A. Wise Jr. High School
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