Shannon Chapman
Luling,LA
Summary
Dedicated, Certified Clinical Medical Assistant with hands-on clinical training in phlebotomy with over 60+ successful blood draws, specimen collection, EKG administration, and patient confidentiality. Skilled in providing compassionate patient care and supporting busy clinical teams. Highly motivated to contribute excellent patient care and support while maintaining HIPAA compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist
Self Employed
10.2017 - Current
- Provide a wide range of beauty services, including hair styling, coloring, and skincare treatments, while maintaining a high standard of customer satisfaction and adhering to health and safety regulations.
Clinical Extern
Ochsner
Luling, LA
04.2026 - 04.2026
- Completed 60+ successful venipuncture and capillary draws in a fast-paced hospital/outpatient setting.
- Prepared patients for procedures, verified two forms of identification.
- Collected, labeled, and processed specimens.
- Provided compassionate, high-quality patient care, effectively putting patients at ease, addressing anxieties, and maintaining strict HIPAA confidentiality.
- Completed 10+ 12 Lead EKGs
Customer Service Representative
Sleep Number
, Remote
05.2022 - 07.2024
- Provided high-quality customer service and technical support, resolving customer issues promptly.
- Supported sales processes, enhancing customer satisfaction and retention.
Education
Certificate of Technical Studies - Clinical Medical Assistant
River Parishes Community College
Boutte, LaTechnical Diploma - Licensed Cosmetologist
Paul Mitchell
Metairie, LaSkills
- Multitasking
- Regulatory compliance
- Empathy
- Collaborative teamwork
- Time optimization
- Vital signs
- EKG administration
- Administrative procedures
- Patient care
- Venipuncture procedures
- Client relations
- Technical assistance
- Clinical practices
- Verbal communication skills
- Infection control
- Vital signs monitoring
Certification
- Career & Tech Certificate in Medical Office Customer Service, 2026
- Certified Clinical Medical Assistant
- BLS For Healthcare Professionals
- Phi Theta Kappa Honors Society
- Licensed Cosmetologist
Timeline
Clinical Extern
Ochsner
04.2026 - 04.2026
Customer Service Representative
Sleep Number
05.2022 - 07.2024
Licensed Cosmetologist
Self Employed
10.2017 - Current
Certificate of Technical Studies - Clinical Medical Assistant
River Parishes Community College
Technical Diploma - Licensed Cosmetologist
Paul Mitchell