Promise Narcisse
Rosenberg
Summary
Dynamic customer service professional with proven problem-solving skills and a calm disposition, excelling at Call Center Solutions. Recognized for enhancing customer satisfaction through effective issue resolution and training new representatives. Proficient in CRM software, consistently improving service quality and response times while managing high call volumes.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Call Center Solutions
Houston, TX
05.2024 - 07.2025
- Handled inbound calls, addressing customer inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer satisfaction.
- Assisted in training new representatives on call handling procedures and company policies.
- Collaborated with team members to improve response times and enhance service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Custodial Assistant
MD Anderson
Houston, TX
12.2021 - 04.2022
- Maintained cleanliness and sanitation standards in patient care areas.
- Operated cleaning equipment, including floor buffers and vacuums, to ensure facility upkeep.
- Assisted in inventory management of cleaning supplies and equipment for optimal efficiency.
- Collaborated with healthcare staff to address specific cleaning needs and protocols.
- Trained new team members on safety procedures and effective cleaning techniques.
- Implemented waste disposal procedures to maintain compliance with health regulations.
- Upheld school safety standards through regular sanitization of high-touch surfaces in classrooms, restrooms, and common areas.
- Enhanced cleanliness and sanitation by consistently performing thorough cleaning of assigned areas.
- Maintained well-stocked supply closets, effectively managing inventory levels for essential cleaning products and tools.
- Promoted a positive work atmosphere by assisting coworkers when needed and keeping open lines of communication with supervisors.
- Fostered hygienic conditions in restrooms by regularly refilling soap dispensers, replenishing paper products, and sanitizing surfaces.
Lead Fitting Room Associate
Ross Dress for Less
Houston, TX
01.2020 - 08.2021
- Supervised fitting room operations, ensuring customer satisfaction and streamlined service.
- Trained associates on fitting room protocols, enhancing team efficiency and performance.
- Managed merchandise organization within fitting rooms, maintaining cleanliness and accessibility.
- Implemented loss prevention strategies, reducing shrinkage through vigilant monitoring.
- Maintained accurate records of items entering and exiting the fitting rooms, ensuring proper inventory management.
- Trained new associates in fitting room procedures, ensuring consistent service quality across the team.
- Cleaned and maintained fitting rooms regularly.
- Checked fitting room stalls and sorted merchandise to racks.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
Cashier
Whatabuger
Houston, TX
06.2019 - 07.2020
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions accurately using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
WESTSIDE HS
Houston, TX05.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Appointment scheduling
- Payment processing
- Gathering information
- Calm disposition
- Account updating
- Technical support
- Quality control
- Cash handling
- Training experience
- Sales expertise
- Documentation and reporting
- Customer account updates
- Sales and upselling
Timeline
Call Center Representative
Call Center Solutions
05.2024 - 07.2025
Custodial Assistant
MD Anderson
12.2021 - 04.2022
Lead Fitting Room Associate
Ross Dress for Less
01.2020 - 08.2021
Cashier
Whatabuger
06.2019 - 07.2020
High School Diploma -
WESTSIDE HS