Promise C. Ezeh
Columbia,South Carolina
Summary
PROFESSIONAL SUMMARY Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Manager Health Analytic /Managed Care
Eau Claire Cooperative Health Center
Columbia, SC
07.2016 - Current
- Collect and analyze data to identify populations’ needs before implementing outreach programs
- Develop and improve continuing education programs and new employee training on specific health issues
- Teach health education classes
- Onboard new employees with training and new hire documentation
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximize performance by monitoring daily activities and mentoring team members
- Leverage data and analytics to make informed decisions and drive business improvements
- Define clear targets and objectives and communicate to other team members
- Monitor and analyzed business performance to identify areas of improvement and make necessary adjustments
- Tracks and ensures Procedure codes are standardized
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory, and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Create and develop clinicians’ workflows
- Develop and implement quality & performance improvement strategies
- Build and run clinical /billing data
- Collaborates with over 7 vendors to provide health outreach for patients
- Analyze outcome data, develop case studies and projects for quality improvement in various departments
- Provides HEDIS trainings to over 30 employees to include physicians, clinical and non-clinical staff
- Compile and analyze data trending and benchmarking of clinical services to prepare reports and presentation of findings for correcting deficiency
- Provides Quality Assessment Reports to payers
- Organizes meetings with payers/third parties.
- Participate in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrate creativity and resourcefulness through development of innovative solutions
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution
- Identify issues, analyze information and provide solutions to problems
Health Administrator
Palmetto Aids Life Support Services, PALSS
Columbia, SC
08.2015 - 12.2015
- Analyzed facility activities and data to properly assess risk management and improve services
- Reviewed over 100 medical records for completeness and filed records in alphabetic and numeric order
- Prepared patient charts, pre-admissions, and consent forms as necessary
- Entered orders into EMR system efficiently and without errors
- Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation
- Outlined appropriate process and procedures necessary to fulfill and complete inquiries
- Produced monthly reports using advanced Excel spreadsheet functions.
- Contributed to strategic development of clinical programs and study reports.
- Coordinated with other healthcare providers concerning treatment plans for patients.
Laboratory Assistant
Allen University
Columbia, SC
08.2010 - 11.2012
- Carried out quality control assessments for DNA analysis software
- Facilitated research into genetic causes of disease
- Interpreted research findings and summarized data into reports
- Isolated, identified, and prepared specimens for examination
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections
- Maintained documentation on tests performed in lab
- Analyzed test data and presented findings using charts and graphs
Clinical Manager
Christy Clinic
Columbia City, IN
06.2007 - 07.2009
- Provided ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Reviewed financial resources and prepared reports showing resource allocations
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
- Developed and adjusted work schedules for 10 staff
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential
Education
Master’s - Health Information Technology
University of South Carolina - Columbia
Columbia, SC12.2015
Bachelor of Science - Biology
Allen University
Columbia, SC05.2013
Skills
- Clinical Data Analysis and Extraction
- Proficient in CPT II codes, ICD 10 codes, Microsoft Office Suite, and System design
- Profit improvements
- Project Oversight
- Sales and Marketing
- Strategic planning
- Policies and procedures
- Staff Management
- Managed Care Regulations and Hospital Information Systems
- Strong Organizational and Communication Skills
- Conversant with Medicaid, Medicare, Commercial and Contract Insurances
- Hiring and recruitment
- Team Building
- Patient education and counseling
Additional Information
- ORGANISATIONS , Golden Key International Honor’s Society April 2015-Present Deeper Life Young Adult Secretary May 2018-May 2019
Timeline
Manager Health Analytic /Managed Care
Eau Claire Cooperative Health Center
07.2016 - Current
Health Administrator
Palmetto Aids Life Support Services, PALSS
08.2015 - 12.2015
Laboratory Assistant
Allen University
08.2010 - 11.2012
Clinical Manager
Christy Clinic
06.2007 - 07.2009
Master’s - Health Information Technology
University of South Carolina - Columbia
Bachelor of Science - Biology
Allen University