Sharlenne Desima
Orlando,Florida
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Managed Care Specialist
UCF College of Sciences
Orlando, Florida
01.2024 - Current
- Reviewed provider claims for accuracy and compliance with plan requirements.
- Work in groups and group projects.
Call Center Team Lead
Bluegreen Vacations
Orlando, Florida
06.2017 - 12.2020
- Provided coaching and guidance to call center team members on customer service skills.
- Developed and implemented processes for customer service operations.
- Conducted regular performance reviews of team members.
Customer Service Cashier
Tommy Hilfiger
Lake Buena Vista, Florida
02.2009 - 12.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Education
Associate of Science - Healthcare Management & Professional Services Path
Seminole State College of Florida
Sanford, FL07-2025
Some College (No Degree) - Health Care Administration
Valencia College
Orlando, FLSkills
- Continuing education
- Clinical assessment
- Care Coordination
- Referral management
- Utilization review
- Discharge Planning
- Evaluate patients
- Problem-solving abilities
- Counseling and coaching
- Continuous Improvement
- Adaptability and Flexibility
Affiliations
- reading
- cooking
- gardening
- baking
Certification
AHA BLS cert
Languages
haitian creole
Full Professional
Spanish
Limited
Timeline
Behavioral Health Managed Care Specialist
UCF College of Sciences
01.2024 - Current
Call Center Team Lead
Bluegreen Vacations
06.2017 - 12.2020
Customer Service Cashier
Tommy Hilfiger
02.2009 - 12.2015
Associate of Science - Healthcare Management & Professional Services Path
Seminole State College of Florida
Some College (No Degree) - Health Care Administration
Valencia College
Similar Profiles
Abigail LawlessAbigail Lawless
Planning on Becoming a Psychology Peer Advisor at UCF College Of SciencesPlanning on Becoming a Psychology Peer Advisor at UCF College Of Sciences
Meaghan BennettMeaghan Bennett
Research Assistant at Laboratory For Bioarchaeological Sciences, UCFResearch Assistant at Laboratory For Bioarchaeological Sciences, UCF
Jessie GavuaJessie Gavua
Biomedical Equipment Technician at UCF burnette honors collegeBiomedical Equipment Technician at UCF burnette honors college