Jeremy Thompson
Lancaster,OH
Summary
Operations manager with a proven history of creating, leading, and developing individuals and teams. Successfully driven top & bottom line sales while delivering on outstanding customer service & maintaining alignment with company values and overall business objectives. A strategic planner with strong people development skills, proven change management expertise and passion for operational excellence. Strongly committed to building business performance and employee leadership capabilities.
Overview
10
10
years of professional experience
Work History
Senior Store Manager
Mattress Firm
08.2022 - Current
- Assisted in recruiting, hiring and training of team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Co-planned/participated in "Give Back" community outreach programs to foster positive relationships with local organizations, ultimately increasing brand visibility and generating goodwill among potential customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Ashley Furniture Homestore
07.2021 - 08.2022
- Collaborated with HR department to recruit top talent for open positions within store, contributing to highly skilled and motivated team.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Initiated floor moves of merchandise, enhancing overall layout and design to create more inviting shopping environment for customers
Real Estate Agent
JT & Co Homes LLC, KW Capital Partners
10.2018 - 08.2021
- Maintained connections with clients to encourage repeat business and referrals.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Advised clients on market conditions and property value for informed decision-making.
Sales Manager
Value City Furniture
09.2015 - 10.2018
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Assessed store performance regularly, identifying areas for improvement and implementing appropriate solutions.
- Utilized social media platforms effectively to showcase new arrivals, share design ideas, promote sales events, increasing brand visibility online.
- Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations.
Store Manager
Dollar General
08.2014 - 09.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Bachelor of Science - Forensic Accounting
SUNY At Albany
Albany, NY06.2012
Skills
- Performance Improvements
- Business Needs Assessment
- Conceptual Selling
- Strategic Planning
- Teamwork and Collaboration
- Performance Evaluations
- Rapport and Relationship Building
- Sales Training
- Sales Leadership
Affiliations
- Operation VERGE
- Employee Experience Lead
- NCR Store Operations Lead
- NCR Elilte Graduate/Mentor
- Sleep Squad Elite Member
Timeline
Senior Store Manager
Mattress Firm
08.2022 - Current
Store Manager
Ashley Furniture Homestore
07.2021 - 08.2022
Real Estate Agent
JT & Co Homes LLC, KW Capital Partners
10.2018 - 08.2021
Sales Manager
Value City Furniture
09.2015 - 10.2018
Store Manager
Dollar General
08.2014 - 09.2015
Bachelor of Science - Forensic Accounting
SUNY At Albany