Prosper Avril Jr
Kissimmee,FL
Summary
Detail-Oriented Claims Adjuster experienced in investigating liability, coverage, property damage, and bodily injury claims. Delivered timely claim resolutions through effective interviewing, thorough investigations, and strong negotiation skills while ensuring compliance and documentation accuracy. Focused on supporting customers through complex insurance matters and contributing to damage recovery and fraud discovery efforts.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Results-driven Claims Adjuster with extensive experience in managing and resolving high-volume property and casualty claims. Recognized for strong negotiation skills and customer service excellence, delivering timely resolutions and enhancing client satisfaction through effective communication and compliance with industry standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Licensed Property and Casualty Insurance Agent- Remote
Qualfon BPO of USAA Insurance Company
06.2026 - Current
- Recommended suitable coverage changes and new insurance products and processed endorsements
- Managed payment processing, ensuring continuous coverage for clients' insurance policies.
- Processing changes to insurance policies in all 50 states while maintaining compliance with state laws.
- Educating members on insurance coverage and providing technical support
- Handled high volume of calls, maintaining professionalism, accuracy, and empathy in customer interactions.
- Used active listening to identify customer needs and resolve concerns, guiding clients to suitable service options.
Behavioral Health Technician (BHT)
Harmony Hills Behavioral Health
Altoona, FL
05.2024 - 06.2026
- Monitored adult patients dealing with trauma or substance abuse in their recovery process and assisted the medical staff during crisis situations.
- Provided safe transportation for patients to various medical appointments. to the hospital and other facilities.
- Secured patients' vital signs and updated medical charts to provide accurate information for medical providers.
- Maintained secure and safe environment for staff and patients by effectively de-escalating volatile situations.
Senior Property Claims Field Adjuster - hybrid
Farmers Insurance Group
Leesburg, FL
05.2023 - 04.2024
- Managed property claims from assignment to resolution in a hybrid remote work environment.
- Completed detailed estimates post-inspection using Xactimate software, interpreted policies, determined coverage, and communicated clear claim outcomes to customers.
- Collaborated with contractors, restoration companies, attorneys, and public adjusters, ensuring timely follow-up and maintaining accurate files.
- Managed high-volume caseload effectively while ensuring compliance with industry standards.
Licensed Insurance Agent - Property & Casualty - Personal Lines
Getty Browne Allstate Insurance Agency
Vero Beach, FL
04.2021 - 05.2023
- Conducted policy reviews to identify coverage gaps, recommended suitable coverage, and processed endorsements and discounts across product lines: auto, umbrella, homeowner's, renter's, boat, motorcycle, RV, enhancing client protection.
- Cultivated strong customer relationships by addressing billing inquiries, processing premium payments, facilitating policy changes, managing cancellations and reinstatements, and providing proofs of coverage to ensure client satisfaction.
- Managed inbound and outbound customer communications via high-volume phone calls, email, mail, social media, and in-person interactions, ensuring timely responses and effective service delivery.
- Enhanced customer interaction by managing communication through phone calls, emails, and in-person visits, fostering a responsive service environment.
- Helped clients create and update profiles in internal systems while maintaining accurate policy records.
- Took initial claim reports, collection of supporting documentation, and coordinated next steps with claims teams.
- Trained newly hired staff and contributed to service improvements.
Health Insurance Sales Agent - Call Center
Teleperformance
Port Saint Lucie, FL
08.2020 - 04.2021
- Educated customers on Medicare insurance options and tailored plan recommendations to meet individual needs.
- Informed customers on Medicare insurance options and recommended plans based on individual needs.
- Updated customer records in CRM systems and addressed policy questions with a focus on clarity and professionalism.
- Operated in a dynamic, phone-based sales environment emphasizing service quality, accuracy, and customer satisfaction.
Mortgage Loan Processor
Sourcepoint
Palm Bay, FL
08.2019 - 08.2020
- Processed mortgage applications efficiently and accurately for diverse clients.
- Reviewed and processed loan documentation to ensure accuracy and maintain effective communication with clients.
- Reviewed financial documents to ensure compliance with lending regulations.
- Informed clients throughout application process, uploaded documentation, and scheduled closing appointments to facilitate timely loan processing.
- Communicated with clients to gather necessary information and clarify requirements.
Recovery Support Technician - Mental Health
New Horizons
Fort Pierce, FL
03.2018 - 04.2019
- Monitored patients, both adults and children, through substance abuse and mental trauma recovery, ensuring adherence to treatment plans.
- Assisted medical staff during emergencies, facilitating effective response and patient care.
- Recorded patient vital signs during medical assessments., enforced safety measures and updated the medical chart.
- Ensured safe patient transfers patients to medical facilities safely. to facilities, ensuring safe and timely transfers to support ongoing treatment.
Vice-Consul in charge of Human Resources - Diplomat
CONSULATE GENERAL OF HAITI
New York, NY
03.2014 - 08.2017
- Decentralized Human Resources Department by establishing H.R. Administrative Assistant's Office, Office of Project Management, and Office of Customer Service and Employee Relations, and managed the reopened Internship program to improve departmental efficiency.
- Designed and implemented an employee orientation program for new staff members.
- Consulted with staff to resolve conflicts, fostering a collaborative and supportive work environment.
- Organized and attended weekly staff meetings and planned logistics of personnel and vehicles with the head of Protocol and the Ambassador to the United Nations.
- Corresponded with the Ministry of Foreign Affairs regarding immigration processes and procedures across Haiti and the Haitian Embassy in Washington, D.C.
- Secured cost-effective insurance coverage options for the organization from a private carrier for $1,500 less than the current coverage.
- Collaborated with the U.S. Secret Service for the security of government leaders during their visit to New York on a 24-hour call schedule.
- Organized official receptions for diplomatic staff, assigned duties, raised funds for disaster relief programs and family tragedies, and conducted press interviews to enhance community engagement.
Education
Bachelor of Arts - Marketing
St. Thomas University
Miami, FLSkills
- Claims handling
- Negotiation
- Resolution
- Excellent customer service
- Reporting
- Research
- Critical thinking
- Decision making
- Analytical skills
- Microsoft 365
- Microsoft Word
- Outlook
- Office suite
- Multitasking
- Bilingual: French
- Teamwork
- Collaboration
- Written communication
- Verbal communication
Certification
- Advanced Computer-Assisted Auto Collision Estimating, Mitchell International at Progressive Insurance Co. Headquarters
- Introduction to Insurance Fraud Investigation, Staged Auto Accidents, Opportunities for Insurance Fraud, National Insurance Crime Bureau
- Insurance Bad Faith, Legal Update on Auto Liability & PIP, CEU Institute
- 220 Florida General Lines Property and Casualty Insurance Agent License
- 620 Florida Adjuster License All lines
Awards
Most Creative Writer Award - Fay School MA
Volunteer Experience
Most Creative Writer Award - Fay School MA
Timeline
Licensed Property and Casualty Insurance Agent- Remote
Qualfon BPO of USAA Insurance Company
06.2026 - Current
Behavioral Health Technician (BHT)
Harmony Hills Behavioral Health
05.2024 - 06.2026
Senior Property Claims Field Adjuster - hybrid
Farmers Insurance Group
05.2023 - 04.2024
Licensed Insurance Agent - Property & Casualty - Personal Lines
Getty Browne Allstate Insurance Agency
04.2021 - 05.2023
Health Insurance Sales Agent - Call Center
Teleperformance
08.2020 - 04.2021
Mortgage Loan Processor
Sourcepoint
08.2019 - 08.2020
Recovery Support Technician - Mental Health
New Horizons
03.2018 - 04.2019
Vice-Consul in charge of Human Resources - Diplomat
CONSULATE GENERAL OF HAITI
03.2014 - 08.2017
Bachelor of Arts - Marketing
St. Thomas University