Prova Zaman
Newport News,VA
Summary
Business Information Technology graduate specializing in Cybersecurity Management and Data Analytics with experience supporting customer operations, troubleshooting issues, and managing business processes in fast paced environments. Passionate about AI, Automation, and emerging technologies, with strong analytical, communication and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate / Customer Advocate
ABC Inc.
12.2024 - Current
- Support daily business operations,inventory tracking, and customer transaction workflows in a fast paced environment.
- Delivered professional customer advocacy and resolved concerns.
- Handled POS transactions and inventory management accurately.
Customer Service Advocate
IbexGlobal
04.2023 - 02.2024
- Resolved customer inquiries and technical concerns while maintaining high service-performance metrics.
- Utilized ticketing and support systems to document issues, track resolution, and manage workflow processes.
- Handled sensitive customer information with professionalism.
Shift Leader
T-Mobile
01.2022 - 04.2022
- Led team operations and trained new employees.
- Exceeded sales and customer satisfaction targets.
Education
Bachelor of Science - Business Information Technology, Cybersecurity Management & Data Analytics
Virginia Tech
12-2025
Associate of Science - Business Administration
Northern Virginia Community College
01-2023
Skills
- AI & Technology Tools
- Data Management
- Business Operations
- Process Improvement
- Customer Support Systems
- Documentation
- Microsoft Office
- Excel
- Power BI
- Data Analytics
- Team Collaboration
- Troubleshooting
- Workflow Support
- Time Management
Websites
Certification
- Google Data Analytics Professional Certificate — In Progress
- Microsoft Power BI Data Analyst Associate (PL-300) — In Progress
- CompTIA Data+ — In Progress
LANGUAGES
English (Native)
Bangla (Native)
Hindi (Advanced)
Urdu (Intermediate)
Timeline
Sales Associate / Customer Advocate
ABC Inc.
12.2024 - Current
Customer Service Advocate
IbexGlobal
04.2023 - 02.2024
Shift Leader
T-Mobile
01.2022 - 04.2022
Associate of Science - Business Administration
Northern Virginia Community College
Bachelor of Science - Business Information Technology, Cybersecurity Management & Data Analytics
Virginia Tech