Providence Reed
Raleigh,NC
Summary
Proficient and adaptable professional with a diverse background in both waitressing and sales associate roles. Demonstrated expertise in providing exceptional customer service, ensuring satisfaction in fast-paced hospitality settings. Possesses a proven track record in sales, showcasing strong interpersonal and communication skills to drive revenue growth. Adept at multitasking, time management, and maintaining composure under pressure. Seeking to leverage this combined skill set to excel in a dynamic work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Capital City Chop House
08.2022 - Current
- Enhanced proficiency in adeptly managing dissatisfied customers by maintaining composure and grace, while actively striving to elevate overall customer satisfaction.
- Acquired adept time management and multitasking acumen through thriving in a dynamic, high-paced work environment.
- Provided reliable and top notch customer service while developing a strong work ethic
- Operated POS terminals to input customer orders, swiped credit cards, and entered cash amounts received in a 120+ seat restaurant
Sales Associate
Molly Malone's
05.2022 - 08.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Marketing
North Carolina State University
Raleigh, NC05.2025
Skills
- Process Payments
- Train Employees
- Item Promotion
- Sales and Marketing
- Team Collaboration
- Social Perceptiveness
- Relationship Management
- Complaint and Conflict Resolution
- Hospitality and Accommodation
- Time Management
- Point-of-Sale (POS) Software
- Accuracy and Efficiency
Certification
- Excel Certified
Timeline
Waitress
Capital City Chop House
08.2022 - Current
Sales Associate
Molly Malone's
05.2022 - 08.2022
Bachelor of Science - Marketing
North Carolina State University
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