Open To Work
Prudence Kepseu Pobou
Vine Grove,KY
Summary
IT support and infrastructure professional with experience troubleshooting systems, deploying equipment, and supporting secure operational environments. Skilled in hardware diagnostics, equipment installation, and networking fundamentals. CompTIA Security+ certified with a background in secure government systems and operational facilities.
Overview
8
8
years of professional experience
4
4
CompTIA Certifications
Work History
Operations & Systems Supervisor (Cleared)
U.S. Army
Fort Knox, KY
01.2024 - Current
- Supported operational systems and hardware equipment in secure DoD environments.
- Assisted personnel with troubleshooting hardware and system issues.
- Coordinated equipment deployment and maintained system documentation.
Amazon Associate (Customer Returns)
Amazon Fulfillment Center
Shepherdsville, KY
06.2023 - 03.2025
- Processed high volumes of returned equipment in a large-scale operational facility.
- Followed procedures to ensure accurate item processing and inventory tracking.
- Collaborated with team members to maintain operational workflow and productivity.
Operations Support Specialist
U.S. Army
Fort Knox, KY
03.2020 - 12.2023
- Assisted with staging and deployment of IT and operational equipment.
- Performed basic troubleshooting to maintain system readiness.
- Maintained asset accountability and technical documentation.
Customer Service Specialist
Megamart Supermarket
Takoma Park, MD
08.2018 - 02.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Trained new team members on company policies, procedures, and customer service best practices.
- Monitored product availability and assisted in inventory management to ensure stock levels met demand.
Education
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Hyattsville, MD12-2025
Associate Degree - Civil Engineering
Cameroon
Master of Science - Cybersecurity Technology
University of Maryland Global Campus
Hyattsville, MD12-2027
Skills
- Hardware Troubleshooting
- Equipment Installation
- System Diagnostics
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- Windows Systems
- Infrastructure Deployment
- Team Collaboration
- Linux Awareness
- Server Hardware Awareness
- Technical Documentation
Certification
CompTIA A+, Network+, Security+, CySA+
LANGUAGES
English
Spanish
French
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations & Systems Supervisor (Cleared)
U.S. Army
01.2024 - Current
Amazon Associate (Customer Returns)
Amazon Fulfillment Center
06.2023 - 03.2025
Operations Support Specialist
U.S. Army
03.2020 - 12.2023
Customer Service Specialist
Megamart Supermarket
08.2018 - 02.2020
Associate Degree - Civil Engineering
Cameroon
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Master of Science - Cybersecurity Technology
University of Maryland Global Campus