Shawna Johnson
Wichita,KS
Summary
Qualified Customer Service Rep with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
3
3
years of professional experience
Work History
Technical Trainer
Martin Interconnect Services
Wichita, KS
05.2012 - 03.2014
- Described product to customers and accurately explained details and care of merchandise.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Seasonal Trainer
Collections Etc.
Wichita, KS
08.2012 - 12.2012
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
Assembler
Johnson Control
Wichita, KS
01.2011 - 05.2012
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
- Tested electrical controls and components on the line.
Education
High School Diploma - undefined
Southeast High School
Wichita, KS1994
Skills
- Quick learner
- Training development aptitude
- Multi-line phone talent
Timeline
Seasonal Trainer
Collections Etc.
08.2012 - 12.2012
Technical Trainer
Martin Interconnect Services
05.2012 - 03.2014
Assembler
Johnson Control
01.2011 - 05.2012
High School Diploma - undefined
Southeast High School
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