PUA YANG

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Business Analyst offering 10 years of Business and IT success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

• Reduced organizational operating costs by 25% by streamlining and automating processes.
• Process Improvement - Scripted Bots to reduce processing time by 30% for high volume and low complexity processes.
• Lead virtual team building efforts to maintain team dynamics and spirit during Covid shutdown