Photography
PUA YANG
Elk Grove,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Business Analyst offering 10 years of Business and IT success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Business Analyst/Program Manager
NetApp, Inc.
1 2004 - 12.2022
- Influenced key business initiatives through research, analysis, and interpretation of complex data sets
Implementation Coordinator
Diebold, Inc.
01.2001 - 12.2002
- Coordinated delivery of goods and services with end customers
Software Support Analyst
Cooley Goodward LLP
01.1999 - 12.2001
- Assisted users with software technical questions
Education
Bachelor of Science - Business Management -
University of Phoenix
06.1998 - 06.2000
Skills
Requirements Gathering
Project Management
Business process improvement
Data Analysis
Stakeholder Management
Business Planning
Gap analysis
Microsoft Office Suite
Workflow Analysis
Business Process Mapping
Strategic Planning
Software development life cycle
Customer Needs Assessment
User Acceptance Testing
Quality Assurance
Operations Analysis
Test case scenarios
Pivot tables
KPI Tracking
Technical Writing
Process Optimization
Business process modeling
Data Mapping
Internal Auditing
Consulting
Forecasting and planning
Negotiation
Operational Reporting
Data Mining
Campaign Performance Tracking
Release planning
Cost-benefit analysis
Operations Management
Tableau Expertise
Needs assessments
Web-based reporting tools
Staff Management
Business Analysis
Problem-Solving
Analytical Skills
Requirements Analysis
Business Requirements
Decision-Making
Documentation
Data and Analytics
Effective Communication
Stakeholder Communication
Documentation Management
Team Collaboration
Problem-solving aptitude
Adaptability and Flexibility
Time Management
Excellent Communication
Customer Communication
Process Improvement
Multitasking
Task Prioritization
Team building
Database Management
Interpersonal Skills
Adaptability
Interpersonal Communication
Attention to Detail
Organizational Skills
Continuous Improvement
Self Motivation
Process Development
Technical Support
Written Communication
Business Tracking
Data Modeling
State
USA
City
Elk Grove
Accomplishments
- Reduced organizational operating costs by 25% by streamlining and automating processes.
- Process Improvement - Scripted Bots to reduce processing time by 30% for high volume and low complexity processes.
- Lead virtual team building efforts to maintain team dynamics and spirit during Covid shutdown
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Implementation Coordinator
Diebold, Inc.
01.2001 - 12.2002
Software Support Analyst
Cooley Goodward LLP
01.1999 - 12.2001
Bachelor of Science - Business Management -
University of Phoenix
06.1998 - 06.2000
Business Analyst/Program Manager
NetApp, Inc.
1 2004 - 12.2022