Pualani Ross
Philadelphia,PA
Summary
Obtaining a bachelor's degree in education from Temple University has allowed me to be an effective communicator and educator which translates to sales. My background as a freelancer in makeup artistry and events coordinating has required me to be well-organized, self-motivated, and highly driven. Demonstrating customer service as a flight attendant for many years has taught me the importance of being an active listener and team player in a fast-paced ever-changing environment. I also hold a NJ State License as a skin care specialist. During my years as an esthetician at Massage Envy Hoboken, NJ, I achieved the #1 sales percentage. Since then, I have also gained managerial skills as a salon manager. Because of my experiences and passion to make a difference, I will be a beneficial addition to your team.
Overview
29
29
years of professional experience
Work History
Freelance Make-up Artist
Freelancer
04.2006 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Applied makeup in accordance with clothing style.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Freelance Event Coordinator
Freelance
06.2005 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Booked lodging accommodations and travel arrangements ( domestic and international) for large groups.
- Research and negotiate prices for final services including funerals, burials, and cremations.
- Assist in obtaining and completing death certificates and burial permits.
- Coordinate with hospice care facilities.
- Assist in aftercare planning such as account closing.
Flight Attendant
Avelo Airlines, Inc
04.2023 - 06.2023
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Salon Manager
Amazing Lash Studio
10.2020 - 03.2022
- Optimized work shifts, managed staff schedules, and ensured adequate coverage.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Grew customer numbers and increased retention.
- Managed customer membership.
- Responded to online customer inquiries and provided sales assistance through SMS/ MMS, email, live chats, and phone calls.
- Staff training in eyelash lifts, lash extensions application, facial waxing, and sanitation.
NJ State Licensed Esthetician (skin Care Specialis
Massage Envy
03.2017 - 03.2020
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Grew customer numbers and memberships.
Workforce Development Specialist
Eva's Village
12.2012 - 06.2014
- Provided one-on-one career counseling services, empowering job seekers to make informed decisions about their careers.
- Assisted females who were struggling with homelessness and substance abuse with the necessary tools and skills to re-enter the workforce.
- Improved participant retention rates by offering personalized support services such as tutoring, mentoring, or referrals to appropriate resources.
Flight Attendant
US Airways
05.1997 - 07.2005
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Resident Care Assistant
Barber Resources For The Delaware Valley
03.1995 - 05.1997
- Increased resident independence by aiding with mobility exercises and daily activities.
- Assisted adults with mental and physical limitations with daily living activities and life skills.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policies.
Flight Attendant
Can Air Leisure LTD
10.1996 - 04.1997
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Rich International Airways
04.1996 - 09.1996
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Certified Lash Stylist - Eyelashes
Xtreme Lashes
The Woodlands, TX10.2020
NJ State License in Esthetics/ Skincare - Skin Care
Robert Fiance Beauty Schools
West New York, NJ03.2017
Certificate of Make-up Artistry - Make-Up
Award Studio Media Make-up School
Los Angeles, CA09.2005
Certificate of Hair Threading - Hair Removal
NYC Threading New York
New York, NY04.2004
Bachelor of Science - Education
Temple University
Philadelphia, PA05.1996
Skills
Customer Service
Sales background
New Jersey licensed esthetician/ skin care specialist
Salon software proficiency
Makeup Application
Waxing and threading hair removal
Microdermabrasion
High-frequency machine
Light therapy
Extractions and pore cleansing
Eyelash extension application
Eyelash lift
Anti-aging treatments
Customized facial protocols
PCA Skin Chemical Peel Certification
Barbicide Certification
Membership and customer retention
Hospitality service
Public Speaking
Emergency Procedures
Cultural Awareness
Flight safety
FAA Regulations
Event Planning
Customer and staff scheduling
Employee Development
Health and Safety Regulations
Revenue Generation
Personal Hygiene Assistance
Medical Documentation
Transfer Techniques
Daily living assistance
HIPAA Compliance
Timeline
Flight Attendant
Avelo Airlines, Inc
04.2023 - 06.2023
Salon Manager
Amazing Lash Studio
10.2020 - 03.2022
NJ State Licensed Esthetician (skin Care Specialis
Massage Envy
03.2017 - 03.2020
Workforce Development Specialist
Eva's Village
12.2012 - 06.2014
Freelance Make-up Artist
Freelancer
04.2006 - Current
Freelance Event Coordinator
Freelance
06.2005 - Current
Flight Attendant
US Airways
05.1997 - 07.2005
Flight Attendant
Can Air Leisure LTD
10.1996 - 04.1997
Flight Attendant
Rich International Airways
04.1996 - 09.1996
Resident Care Assistant
Barber Resources For The Delaware Valley
03.1995 - 05.1997
Certified Lash Stylist - Eyelashes
Xtreme Lashes
NJ State License in Esthetics/ Skincare - Skin Care
Robert Fiance Beauty Schools
Certificate of Make-up Artistry - Make-Up
Award Studio Media Make-up School
Certificate of Hair Threading - Hair Removal
NYC Threading New York
Bachelor of Science - Education
Temple University
Similar Profiles
Ella BalderramaElla Balderrama
Personal Trainer at FreelancerPersonal Trainer at Freelancer
LUAN PAULINO DA SILVALUAN PAULINO DA SILVA
Helpdesk / Suporte Nível 1 E Automação Python at FreelancerHelpdesk / Suporte Nível 1 E Automação Python at Freelancer
Poojitha Reddy NallaPoojitha Reddy Nalla
Data Annotator at FreelancerData Annotator at Freelancer
Yahya AljohaniYahya Aljohani
Filmmaker at FreelancerFilmmaker at Freelancer
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office