Puja Dianand
Brooklyn,USA
Summary
Dynamic financial services professional with extensive experience at Northwell Health, excelling in insurance verification and compliance. Proven track record in training and workflow optimization, leveraging effective communication and innovative problem-solving skills to enhance team performance and achieve organizational goals. Committed to delivering exceptional customer service and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Lead Financial Service Representative
Northwell Health STARS Rehabilitation
07.2019 - Current
- Trained new staff in workflow management and insurance verification processes across outpatient, inpatient, and home care services, clearly communicating policies and procedures while fostering confidence and competence.
- Mediated and resolved conflicts between individual needs and organizational requirements by applying effective communication, negotiation, and problem-solving strategies to support both employee satisfaction and business objectives.
- Led training for new hires from 2019 to present on all aspects of insurance verification, including payer rules, regulatory compliance, and Northwell Health protocols, ensuring thorough understanding and consistent application.
- Provided individualized support through one-on-one meetings, developed practical job aids, and promoted a positive work environment to enhance team morale and productivity.
- Developed and implemented strategic plans, tactical initiatives, and actionable steps to drive measurable outcomes and support organizational goals.
- Efficiently organized, allocated, and coordinated resources to align with project goals and optimize operational outcomes.
Financial Service Representative
Northwell Orlin & Cohen
04.2018 - 07.2019
- Managed insurance verification for over 150 new patients weekly, ensuring 100% accuracy and strict adherence to healthcare regulations and internal compliance standards.
- Interpreted and communicated health benefits to patients and providers, collaborating with cross-functional teams to resolve insurance inquiries efficiently via online portals and proactive troubleshooting.
- Facilitated communication between customers and senior management regarding complex issues or concerns.
Education
Medical and office Business Administration Diploma -
Hunter Business School
05.2018
Skills
- AI literacy
- EMR systems
- Effective communication
- Innovative thinking
- Graphic Design
- Customer service
- Project management
- Workflow optimization
- Problem solving
- Positive reinforcement
Timeline
Lead Financial Service Representative
Northwell Health STARS Rehabilitation
07.2019 - Current
Financial Service Representative
Northwell Orlin & Cohen
04.2018 - 07.2019
Medical and office Business Administration Diploma -
Hunter Business School