Puja Patel
Westerville,OH
Summary
Recent graduate with a Master&s in Healthcare Administration, seeking a dynamic role in administration or management. Demonstrates the ability to work independently with minimal supervision while consistently taking ownership of tasks and delivering results. Known for overcoming challenges with a detail-oriented approach and a strong commitment to quality. A collaborative team player dedicated to achieving excellence in every endeavor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Manager
Mount Carmel Health System
10.2020 - Current
- Provided comprehensive support throughout the interview and evaluation processes, including scheduling, assignment management, and communication
- Demonstrated thorough knowledge of supervisory and onboarding principles, ensuring smooth integration of new hires
- Extensive experience across all areas of pharmacy operations with proficiency in internet-based applications
- Maintained a strong focus on detail, accuracy, and continuous improvement of quality and safety standards
- Exhibited exemplary Service Excellence by modeling professional behavior, fostering effective communication, and creating a welcoming environment
- Met department-specific competencies and adhered to population-specific care standards
- Promoted a Culture of Safety by strictly following policies and procedures to prevent workplace injuries and adverse outcomes
- Implemented relationship-based care, ensuring the patient and family remained central throughout their care experience
- Oversaw the training and development of pharmacy technicians, identifying and addressing any performance gaps
- Contributed to the creation and review of operational policies and standard work instructions
- Assisted in monitoring and ensuring compliance with regulatory standards, including USP 797/800, USP 795, and joint commission standards
Customer Service Representative, Cashier, Self-Checkout Host
Walmart
01.2016 - 09.2020
- Welcomed and assisted customers, ensuring a positive and engaging experience
- Managed all cash transactions, maintaining accuracy and efficiency in payment processing
- Processed payments through various methods, including cash, checks, and credit cards
- Addressed and resolved customer inquiries, providing clear guidance and solutions
- Trained and mentored new cashiers, offering ongoing support to enhance their performance
Data Entry Clerk
Best In Gems, Inc
Dublin, USA
02.2015 - 06.2015
- Listed gems and jewelry online, ensuring accurate pricing, high-quality images, and detailed product descriptions
- Boosted sales by actively assisting customers and offering personalized product suggestions
- Maintained merchandise displays by stocking shelves, counters, and tables with products
- Delivered prompt and courteous service, enhancing the overall customer experience
- Managed online customer orders, ensuring timely preparation and shipping
Cashier
Steak Escape
02.2011 - 07.2012
- Executed cashier duties, including accurate handling of cash transactions and preparation of daily cash reports
- Managed and maintained detailed sales records, ensuring accurate and timely reporting
- Fostered positive relationships through excellent communication with both customers and colleagues
- Consistently provided a friendly and professional customer experience
Education
Master's degree - Healthcare Administration
Franklin University
12.2023
Bachelor's degree - Biology
Ohio State University-Main Campus
05.2020
Associate's degree - Science
Columbus State Community College
05.2017
Skills
- Communications
- Teamwork
- Digital literacy
- Time management
- Customer service
- Team management
- Medication storage
- Aseptic technique
- Workflow optimization
- Medication dispensing
- Pharmacy operations management
- Compounding techniques
- Sterile compounding
Certification
Pharmacy Technician License
Additionalinformation - Summaryofskills
- Proven time management, organizational, and communication skills.
- Exceptional attention to detail with strong problem-solving abilities.
- Self-motivated, reliable, and adept at multitasking in fast-paced environments.
- Fluent in English, Hindi, and Gujarati.
Timeline
Certified Pharmacy Technician Manager
Mount Carmel Health System
10.2020 - Current
Customer Service Representative, Cashier, Self-Checkout Host
Walmart
01.2016 - 09.2020
Data Entry Clerk
Best In Gems, Inc
02.2015 - 06.2015
Cashier
Steak Escape
02.2011 - 07.2012
Master's degree - Healthcare Administration
Franklin University
Bachelor's degree - Biology
Ohio State University-Main Campus
Associate's degree - Science
Columbus State Community College
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