Punam Abnave
Farmingdale
Summary
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager (Unsecured Business loan)
IDFC FIRST BANK LTD
Mumbai
12.2021 - 10.2023
- Delinquency Management: Handling BL Products.
- Led team in developing financial service strategies and enhancing customer engagement.
- Managed daily operations to ensure compliance with regulatory standards and policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members to improve their job performance.
- Handling responsibility, write-off (portfolio), and collection cases.
- Performance every month for unsecured loan products.
- Perform daily performance monitoring, MIS submission, and reconciliation.
- Update remarks on the system.
- Regular feedback and training for Field Investigation Agencies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager (CV & CE Vertical)
Axis Bank Ltd.
Mumbai
03.2020 - 11.2021
- Delinquency Management: Handling CV and CE Products.
- Manage the asset collection portfolio for the region, ensuring the set objectives and targets are met in terms of recoveries and delinquency numbers.
- Handling responsibility for 0 to 60 DPD collection cases for CV and CE products.
- Possession and disposal of assets of delinquent accounts.
- Handling the key tasks of vendor appointment, vendor claim/bill management, and reviewing their performance every month.
- MIS submission and reconciliation daily.
- Regular feedback and training for Field Investigation staff, as they are the front-line performers in identifying and curbing fraud and risks associated with funding a product.
- Coordinating with the sales team for feedback and resolutions on non-starters and fraud. Sharing data regarding negative profiles and areas based on portfolio trends.
- Was responsible for the Delinquency Management of all retail products.
- Legal compliance, as necessary, ensures the recovery of dues.
- Regular feedback and training for Field Investigation staff, coordinating with the sales team, FCU team, and sharing the learning for necessary corrections on identifying suspected profiles, documents, and customers.
- Performance monitoring of agencies and vendors, and addressing their performance KPIs.
- Personal visits to critical delinquent customers for counseling and convincing customers to clear pending dues before initiating legal action.
- Managed daily operations, streamlining processes for increased efficiency and effectiveness.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Fortune Integrated Assets Finance Limited.
Mumbai
01.2019 - 01.2020
Collections Manager
Capital Float Financial Services Private Ltd
11.2017 - 01.2019
Education
B.COM - Bachelor of Commerce
Mumbai University
Mumbai India01.2011
Higher Secondary Certificate -
Maharashtra State Board
Mumbai India01.2008
Secondary School Certificate -
Maharashtra State Board
Mumbai India01.2006
Skills
- Team building
- Channel management
- Strong analytical skills
- Problem solving
- Detail-oriented
- Excellent team member
- Knowledge of computers
- Team leadership
- Asset collection strategies
- Goal setting
- Customer relationship management (CRM)
- Customer service
- MS Office Suite
- Good presentation skills
Hobbies and Interests
- Podcasts
- Reading
- Travelling
Languages
- Hindi
- English
- Marathi
Softwares
- MS Office 2007,2010
- Forcast-X
- Flexicube
- Finn One
- CBS MS
- CIT
Timeline
Manager (Unsecured Business loan)
IDFC FIRST BANK LTD
12.2021 - 10.2023
Assistant Manager (CV & CE Vertical)
Axis Bank Ltd.
03.2020 - 11.2021
Assistant Manager
Fortune Integrated Assets Finance Limited.
01.2019 - 01.2020
Collections Manager
Capital Float Financial Services Private Ltd
11.2017 - 01.2019
B.COM - Bachelor of Commerce
Mumbai University
Higher Secondary Certificate -
Maharashtra State Board
Secondary School Certificate -
Maharashtra State Board