Puntita Panyadee
Amarillo,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience Restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
General Manager
Sumo Japanese Steakhouse
Amarillo, TX
10.2019 - 10.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Server
Thai Arawan
Amarillo, TX
01.2016 - 01.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Manager on Duty
Thai Arawan
Amarillo, TX
10.2018 - 01.2019
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Interacted with customers regularly to ensure their needs were met.
Education
Master of Music - Piano Performance
West Texas A&M University
Canyon, TX12-2014
Skills
- Inventory Control
- Schedule Development
- Negotiation
- Training and Mentoring
- Financial Management
Timeline
General Manager
Sumo Japanese Steakhouse
10.2019 - 10.2023
Manager on Duty
Thai Arawan
10.2018 - 01.2019
Server
Thai Arawan
01.2016 - 01.2019
Master of Music - Piano Performance
West Texas A&M University
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