Evan Ferris
Eugene,OR
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
7
7
years of professional experience
Work History
Applications Processor
Jennings Group Inc.
2026.03 - 2026.09
- Collaborated with team members to streamline application processing and improve turnaround times for rental properties.
- Monitored application statuses, providing regular updates to applicants and related parties.
- Updated and maintained application reports, files, and spreadsheets.
- Reviewed documentation for accuracy, identifying discrepancies in rental applications.
Generalist
Macy’s Inc.
2025.07 - 2026.01
- Delivered exceptional customer service by resolving complaints promptly. Maintained seasonal and permanent merchandise displays to enhance store aesthetics. Processed transactions efficiently at the cash register. Collaborated with team members to ensure seamless store operations.
- Addressed customer inquiries and provided tailored recommendations.
- Sorted and categorized inventory for easier access. and restocked products as needed.
- Coordinated communication among team members to ensure effective collaboration.
Client Services Representative
Summit Bank
2024.03 - 2025.02
- Managed high volume of client interactions via phone and email, maintaining professionalism and fostering positive relationships.
- Collaborated in team meetings to review performance metrics and strategize improvements. Maintained accurate records of client interactions and transactions.
- Improved client relations by actively listening and addressing concerns during interactions.
- Supported team goals by sharing relevant observations and ideas in meetings.
- Contributed to team performance by sharing insights during meetings.
Client Relationship Consultant
U.S. Bank
2021.09 - 2024.03
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained knowledge of bank products and services to effectively cross-sell offerings.
- Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance.
Senior Lead
Old Navy
2019.10 - 2021.09
- Directed visual merchandising to enhance customer engagement. Addressed customer complaints promptly, fostering brand loyalty. Trained and developed team members in service excellence and operational procedures.
- Elevated store presentation standards, leading to increased customer satisfaction.
- Improved team performance through targeted training programs.
- Enhanced customer retention rates by resolving issues swiftly.
Education
Diploma -
SOUTH EUGENE HIGH SCHOOL
Eugene2021-06
Skills
- Attention to Detail
- Problem Resolution
- Customer Service
- Team Collaboration
- Relationship Building
- Data entry
- Inventory Management
- Cash handling
- Merchandise display
- Cleaning and sanitizing
- Product knowledge expertise
Timeline
Applications Processor
Jennings Group Inc.
2026.03 - 2026.09
Generalist
Macy’s Inc.
2025.07 - 2026.01
Client Services Representative
Summit Bank
2024.03 - 2025.02
Client Relationship Consultant
U.S. Bank
2021.09 - 2024.03
Senior Lead
Old Navy
2019.10 - 2021.09
Diploma -
SOUTH EUGENE HIGH SCHOOL