Summary
Overview
Work History
Education
Skills
References
Timeline
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Octavia Rauls

Atlanta,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices.

Overview

5
5
years of professional experience

Work History

Applications Processor

Excalibur Homes
Alpharetta, GA
01.2023 - 01.2024
  • Processed applications from potential renters to verify income, credit history, and references.
  • Performed background checks on potential tenants prior to approving rental applications.
  • Completed lease applications and verifications, notifying prospects of results.
  • Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
  • Handled resident complaints and expedited maintenance requests.
  • Responded to tenant maintenance requests according to agreed conditions
  • Coordinated maintenance, repairs, of rental units as necessary.
  • Handled tenant complaints and inquiries in a timely manner.

Referral Coordinator

Crossroad Hospice
Tucker, GA
04.2021 - 01.2023
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Assisted in the development of referral processes and procedures.
  • Created reports on referral activity and outcomes.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Collaborated with internal departments to ensure smooth transitions for referred clients,
  • Performed data entry related to referrals into electronic health record systems.
  • Developed productive working relationships with numerous insurance company representatives.

Referral Specialist

Southeastern Primary Care
Fayetteville, GA
05.2019 - 06.2022
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
  • Collaborated with team members to ensure the accuracy of referral data entered into the system.
  • Provided support to referring physicians in obtaining pre-authorization for services as necessary.

Education

Associate of Applied Science - Business Administration

National American University - Rapid City
Rapid City, SD
08-2012

Skills

  • Accuracy and Precision
  • Compliance Management
  • Contract Review
  • Salesforce CRM
  • Property Management
  • Administrative Support
  • Customer Service-Focused
  • Referral Tracking
  • Medical Terminology
  • Organizational Abilities

References

References available upon request.

Timeline

Applications Processor

Excalibur Homes
01.2023 - 01.2024

Referral Coordinator

Crossroad Hospice
04.2021 - 01.2023

Referral Specialist

Southeastern Primary Care
05.2019 - 06.2022

Associate of Applied Science - Business Administration

National American University - Rapid City

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Octavia Rauls