Purina Tobias
Dallas,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
POS Associate
Kohl's Department Stores, Inc
Hiram, GA
09.2008 - 06.2011
- Greeted customers, provided information and assistance with product selection.
- Processed customer transactions including cash, credit cards, check, gift cards and returns.
- Assisted in training new staff members on operating POS systems.
- Provided excellent customer service through friendly interactions and problem resolution.
- Resolved discrepancies between physical counts and system inventories.
- Handled customer complaints in a professional manner.
- Delivered positive customer experiences through friendly conversation and fast service.
Customer Service Sales Representative
Kohl's Department Stores, Inc
Bel Air, MD
10.2007 - 07.2008
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled customer billing errors by researching issues in system and asking detailed questions.
Sales Associate
Macy's Department Store
Bel Air, MD
11.2005 - 08.2007
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Applied Science - Criminal Justice
Chattahoochee Technical College
Marietta, GASkills
- Problem-Solving
- Cooperative Attitude
- Adaptability
- Problem-Solving Abilities
- Customer Service Excellence
- Analytical Thinking
- Relationship Building
- POS System Operation
- Money Handling
Accomplishments
- Top Credit Producer Certificate, Kohl's District 37- 2009
- Top Performers Recognition Letter from Macy's East- 2006
- Criminal Justice Specialist Certificate, Chattahoochee Technical College- 2015
Timeline
POS Associate
Kohl's Department Stores, Inc
09.2008 - 06.2011
Customer Service Sales Representative
Kohl's Department Stores, Inc
10.2007 - 07.2008
Sales Associate
Macy's Department Store
11.2005 - 08.2007
Associate of Applied Science - Criminal Justice
Chattahoochee Technical College
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