Purity Nyabochwa
Minot,ND
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
4
4
years of professional experience
Work History
Service Associate
Delta Vacations
11.2022 - 08.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Consistently met or exceeded performance metrics related to call quality, handle time, and issue resolution rates.
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Collaborated with team members to streamline processes and improve overall service efficiency.
Certified Nursing Assistant
Edgewood Assisted Living- Memory Care
06.2022 - 09.2022
- Provide resident care that helps foster independence & confidence throughout their golden years
- Help with personal care such as dressing, assisting with showers and baths, and other activities of daily living (ADLs)
- Streamlined communication between nursing staff, patients, and families to ensure a comprehensive understanding of care plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Certified Nursing Assistant
Sagora Senior Living
06.2019 - 05.2022
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Bachelor of Science - Biology
University of North Dakota
Grand Forks, ND05.2022
Skills
- Client rapport
- Data Evaluation
- Call Documentation
- Transaction Processing
- Handling Customer Complaints
- Customer Service
- Computer Skills
- Issue and Complaint Resolution
- Sales and Upselling
- Customer Data Confidentiality
- Multi-Line Phone Systems
Timeline
Service Associate
Delta Vacations
11.2022 - 08.2023
Certified Nursing Assistant
Edgewood Assisted Living- Memory Care
06.2022 - 09.2022
Certified Nursing Assistant
Sagora Senior Living
06.2019 - 05.2022
Bachelor of Science - Biology
University of North Dakota
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